IT Support Administrator

Description

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work.

We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners.

Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc.

Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include :

• Two-time winner (2024, 2023) National Top Workplaces
• Two-time winner (2024, 2023) Top Workplace innovation
• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
• 2024 Cultural Excellence
• 2024 Technology Industry
• 2023 Top Workplace Leadership
• 2023 Top Workplace Purpose & Values
• 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your Opportunity for Impact : As an IT Support Administrator within our forward-thinking business IT team, you are at the forefront of ensuring operational excellence in our digital workspace.

Specializing in both PC and Mac environments, this role is pivotal in diagnosing, troubleshooting, and resolving system issues, providing a seamless technological experience for our team members.

Your expertise in software and hardware updates, system diagnostics, and innovative technology deployment will not only enhance our IT infrastructure but also drive our company’s success through superior customer service and innovative solutions.

Join us to become a key player in a team that values technology, efficiency, and support. This position will be in office for 90 days with the potential to go hybrid after that period. Your Contributions :

• Tech Deployment & Maintenance : Seamlessly deploy and maintain hardware, ensuring all machines are up to date and fully functional.
• Software Management : Image and manage operating systems and application software, adhering to the latest compliance, security, and industry standards.
• Equipment Provisioning : Efficiently deploy company-issued equipment, ensuring all NetDocuments staff are well-equipped for success.
• Outstanding Service & Support : Deliver exceptional customer service with a positive attitude.
• Ticket Management : Promptly engage, respond, and resolve ticket submissions, managing and dispatching within agreed Service Level Agreements (SLAs).
• User & Technical Support : Offer both face-to-face and remote support, ensuring optimal functionality of user accounts, conference rooms, offices, and shared equipment.
• Innovative Solutions : Actively seek and implement innovative solutions to enhance support efficiency and effectiveness.
• Continuous Improvement : Participate in the development of team and company technical standards, leveraging data for process enhancements.
• Other duties as assigned.

Your Contributions :

• Adaptability and Enthusiastic Approach
• Analytical Thinking and Problem-Solving
• Communication Excellence
• Rapid Learner
• Independence and Team Collaboration
• Time Management and Prioritization
• Creative Solution-Finding
• Flexibility in Work Hours

What you will need for success :

• Either a bachelor’s degree in an IT related field or 2+ years in a Helpdesk / IT Support role
• Proficient in Windows and macOS administration, with a strong focus on providing excellent end-user support.
• Skilled in system imaging, setup, deployment, and supporting Microsoft Office applications, including Office 365 and Outlook.
• Experienced in Microsoft Active Directory and Entra ID for user management, Exchange mailbox administration, and following security practices to safeguard data and systems.
• Capable of efficiently troubleshooting network and VPN connectivity issues, managing cloud-based email solutions, and overseeing system security software installations.
• Adept at hardware troubleshooting, including printers and managing AV equipment for conference rooms, ensuring smooth operation.
• Strong communication skills, able to offer clear and effective support to employees, enhancing their understanding and use of IT resources.
• Physically able to handle IT equipment tasks, such as lifting systems and monitors, and performing under-desk cabling.

Ideally you will have :

• Experience in JAMF MDM (Mobile Device Management)
• Experience in PowerShell and / or Bash Scripting
• Experience in PowerAutomate and associated products such as Forms, SharePoint, OneDrive for Business, etc.
• Fundamental understanding for recognizing potential security concerns both with hardware and on a software level.
• Relevant MS certifications, CompTIA+ or JAMF Pro Certs

Benefits : 90% healthcare premiums company coveredHSA company contribution401K match at 4% with immediate vestingFlexible PTO (typically 3 to 4 weeks a year)9 paid holidaysMonthly contributions for wellnessAccess to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is : $55,000 $65,000 Equal Opportunity : NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and / or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate.

NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.#LI-ONSITE