Job Description : Customer Service and Order Entry Representative
Company : Fusion Optix
Location : Woburn, MA
Type : Full-time
Overview :
Fusion Optix is seeking a dedicated and detail-oriented Customer Service and Order Entry Representative to join our dynamic team.
This role is essential in ensuring a seamless order processing experience for our customers while maintaining high levels of service and satisfaction.
Key Responsibilities :
- Order Processing : Accurately enter customer orders into our system, ensuring all product details, quantities, and pricing are correct.
- Customer Interaction : Serve as the primary point of contact for customers, confirming order details and addressing any inquiries or concerns promptly.
- Documentation : Maintain comprehensive records of all orders and customer interactions in Salesforce CRM, ensuring accuracy and accessibility.
- Cross-Department Coordination : Collaborate with Operations, Inventory, and Shipping teams to guarantee timely fulfillment and delivery of orders.
- Data Entry Accuracy : Ensure all information is entered correctly in both Salesforce CRM and QuickBooks Enterprise, minimizing errors that could impact order processing and customer satisfaction.
- Order Tracking : Monitor the status of orders in Salesforce and provide customers with timely updates regarding their purchases.
- Returns and Exchanges : Manage customer requests for order modifications, returns, or exchanges in accordance with company policies.
- Sales Reporting : Assist in generating reports on order trends and customer feedback using Salesforce CRM to support continuous improvement initiatives.
- Customer Relationship Management : Build and nurture positive relationships with customers, fostering loyalty and repeat business.
Qualifications :
- High school diploma or equivalent; associate degree or higher preferred.
- Previous experience in customer service or order entry, preferably in a manufacturing or retail environment.
- Familiarity with Salesforce CRM and QuickBooks Enterprise is highly desirable.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Ability to work independently as well as collaboratively in a team environment.
- Strong problem-solving skills and a customer-focused mindset.
Benefits :
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and career growth
How to Apply :
Interested candidates should submit their resume and a cover letter outlining their relevant experience to careers@fusionoptix.
com with the subject line "Customer Service and Order Entry Representative Application."
Fusion Optix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Fusion Optix :
Fusion Optix is a world leader in LED lighting. Founded in 2003, we are based in Woburn MA. We design, develop and manufacture components and modules that are used in LED lighting fixtures.
We are a hard working, collegiate and international team that are revolutionizing the way people light their lives. Wherever we can, Fusion Optix promotes from within.
Our philosophy is to reward commitment and loyalty as well as quality work, excellent customer service, high performing results and team contributions.
Our compensation and benefits are designed to attract, reward and retain the best talent. In addition to competitive base salaries we offer quarterly bonuses and profit related pay.
Our benefits package is also designed to be as supportive as possible. Our Fidelity 401K plan includes a generous 6% company matching.
Our Gradifi benefit helps employees pay off existing student loans or save up for their child's college education. The company also provides comprehensive healthcare and dental, life and disability coverage with 100% of premiums paid for individuals.
Fusion Optix was recently voted by Red Herring as one of the Top100 most innovative companies in the Americas and listed by Inc.
Magazine as one of the fastest growing manufacturing company in the US. We have sold products to over 40 countries worldwide and our customers include some of the world's most distinguished brands.
We are recognized as industry leaders in optics and our patented innovations can be found in products used every day in business or the home.
As well as, the demanding scientific, medical, military and aerospace applications. Our company headquarter is in Woburn MA where we house our main air conditioned clean-room production operations.
Visit our website (https : / / www.fusionoptix.com) or follow us on twitter (@fusionoptix).
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