The Voice Analysts are responsible for maintaining active communication with customers, on-site technicians, carrier service providers, and working directly with Technical Support Engineers and VoIP Engineers to support and troubleshoot voice platforms.
Analysts ensure all tickets and jobs are handled efficiently and accurately from start to finish. This is a fully remote position.
Shift Availability :
Monday-Friday, 9 AM to 5 PM EST
Principal Duties and Responsibilities :
- Serve as a primary escalation point for field agents handling VoIP-related dispatches and trouble tickets
- Monitor network devices, interfaces, and trouble tickets, continuously identifying and addressing issues impacting customers' voice services through a custom portal
- Troubleshoot and update call paths for the company's voice services
- Contact carriers and vendors to open trouble tickets, schedule dispatches, and monitor the status of existing tickets
- Handle incoming calls and respond to emails regarding service issues or call path changes
- Respond to customers promptly and professionally
- Coordinate proper installation and configuration of voice service components
- Perform additional duties as assigned
Knowledge, Skills, and Abilities Required :
- 6+ months of experience implementing, troubleshooting, and maintaining VoIP systems
- Ability to multitask and work efficiently with accuracy
- Ability to work effectively in a team-oriented environment while successfully managing individual tasks
- Knowledge of telephone networks, including POTS, VoIP, and TDM
- Familiarity with telephony standards and protocols such as H.323, MGCP, ISDN, SIP, and RTP
- Basic knowledge of IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
- Ability to communicate clearly in both phone conversations and written communication
- Willingness to work at least one weekend day per week
Qualifications, Experience, and Education :
- Required : Previous relevant technology experience (1 year)
- Preferred : Associate degree in technology or equivalent experience (2 years)
POTS Voice Analyst, Remote
The Voice Analysts are responsible for maintaining active communication with customers, on-site technicians, carrier service providers, and working directly with Technical Support Engineers and VoIP Engineers to support and troubleshoot voice platforms. Analysts ensure all tickets and jobs are handl...
Product Software Engineer| Data Platform
Proficient in data communication via sockets, Redis, and APIs, as well as styling and design using tools like SASS and Tailwind. ...
Data Engineer II
JobPosting","title":"Data Engineer II","datePosted":"2024-04-15T00:00:00","validThrough":null,"description":"Data Engineer II (Multiple Openings), Project Management Institute, Inc. Data Engineer II (Multiple Openings), Project Management Institute, Inc. The position requires a minimum of a Bachelor...
Data Entry Clerk Work From Home - Part Time Focus Group Panelists
Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists. Data entry clerk experience is not necessary. If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Data Entry experience ne...
Work from Home Data Entry Clerk
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. ...
Project Manager - Industrial
They are responsible for ensuring projects are fully delivered with a high level of control and quality, on-time, and within budget using PMI-based project management principles and Lean Six-Sigma practices. Schedule, execute and control unique lean manufacturing projects with customers and internal...
Virtual Data Entry Clerk
About the Data Entry Research Participant position. This is an entry level position requiring no prior experiences. Review and verify for correctness all entered data. ...
Director of Research and Data Analysis
To capitalize on this incredible growth and to achieve Visit Salt Lake’s ambitious vision, we’re seeking a highly skilled individual who represents Visit Salt Lake to stakeholders, Executives and government officials as a Director of Research and Data Analysis. The Director of Research and Data Anal...
Ft Data Entry Clerk (work From Home)
Competitive Pay - As a Data Entry Clerk you'll: Transfer data from various sources into the new database; Update databases or records with new information as it becomes available; Correct and modify inaccurate files and records; Comply with security backups and regular checks to ensure data is saved...
Data Engineer, Analytics
Summary: Facebook is seeking a data center Critical Facility Engineer to join our Data Center Facility Operations team. The Critical Facility Engineer will be a part of the Facility Operations team responsible for operating and maintaining critical systems in our data centers. Required Skills: Criti...