job summary : Responsibilities :
Responsibilities :
- The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards.
- Able to handle emergency calls, stolen vehicles,s and road assistance programs.
- Respond to incoming calls and other messages from customers' vehicles and provide them with accurate answers and guidelines related to the vehicles' programs and services.
- Develop customer relationships that contribute to business objectives and promote customer loyalty.
- Research and resolve customer questions and issues to ensure customer satisfaction and retention.
- Must be able to read, write and speak fluent in both languages English and French .
Skills : Active Listening, Call Center, Telephone Etiquette, Basic Computer Skills, 6 month of experience, Customer Relations, Customer support, Descalation of calls, Computer literacy, Typing Skills, Fluency in English, Fluency in French Experience : Entry Level
responsibilities :
- The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards.
- Able to handle emergency calls, stolen vehicles,s and road assistance programs.
- Respond to incoming calls and other messages from customers' vehicles and provide them with accurate answers and guidelines related to the vehicles' programs and services.
- Develop customer relationships that contribute to business objectives and promote customer loyalty.
- Research and resolve customer questions and issues to ensure customer satisfaction and retention.
- Must be able to read, write and speak fluent in both languages English and French .
The essential functions of this role include :
- working in a smoke free environment
- working weekends
qualifications : Experience
Experience
Entry Level
Education
High School
skills :
- Active Listening
- Call Center
- Telephone Etiquette
- Basic Computer Skills
- 6 month of experience (6 months of experience is required)
- Customer Relations
- Customer support
- Descalation of calls
- Computer literacy (1 year of experience is required)
- Typing Skills (1 year of experience is required)
- Fluency in English
- Fluency in French
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