Instructional Designer

Job Description

Job Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

OWL Services is looking for an Instructional Designer to join their Training and Development team. In this role, you will create compelling learning programs for employees throughout our organization.

Use your knowledge of curriculum design and multimedia tools to develop training ranging from individual courses to entire career development pathways.

This is an exciting opportunity to be part of a growing team as we build a new, world-class learning environment!

Key Responsibilities

Learning Performance

• Identify and analyze gaps in learning performance.
• Identify training needs using appropriate methods and tools.
• Define and document learning objectives.
• Map learning outcomes to business needs.
• Design and collect metrics to demonstrate evidence of program effectiveness.

Course / Curriculum Development

• Structures broad curriculum design, from needs assessment to content delivery / curriculum launch.
• Collaborates with subject matter experts to develop training content to be delivered via eLearnings, videos, job aids, or instructor-led training materials.
• Develops, designs, and creates learning experiences and environments.
• Designs learning activities, assignments, and assessments.
• Creates computer-based training (CBT) modules and storyboards.
• Develops facilitator and participant guides and other performance support tools.
• Analyzes, updates, and refines existing online content.
• Keeps current on best practices in instructional design.
• Writes scripts for video and audio content.

Partnerships

• Build and manage relationships with multiple teams and business units to align skill teams’ training needs to learning solutions.
• Support partnering teams with training, planning implementation, and logistics.
• Investigate and identify new training solutions to align with evolving organizational needs.
• Assist team with administration of Docebo learning management system, including course management and end user training.

Requirements

• Minimum 5 years of experience in a corporate training environment.
• Bachelor’s degree in Education, Instructional Design, Human Resources / Workforce Planning, or a related field.
• Knowledge of instructional theory and different learning modalities including assessment / evaluations.
• Project management skills and ability to communicate project plans and progression using appropriate tools.
• Excellent written and oral communication skills.
• Ability to prioritize and manage multiple simultaneous deadlines.
• Critical thinking and problem-solving skills.
• Strong interpersonal skills and ability to work both independently and within a team environment.
• Positive, proactive attitude and work style.

Skills and Software Proficiencies :

• Develop deliverables in a variety of learning delivery modalities using commercially available development software (any / all of the following : Captivate, Camtasia Studio, Storyline / Articulate)
• Visual design / graphic skills (Adobe Illustrator, Photoshop, InDesign)
• SharePoint
• Audio / video editing skills
• Eager and willing to learn new technologies to meet learning demands.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

Requisition 2746