Automotive Service Advisor - ASM

Do you genuinely love to help people? Do you like a fast-paced work environment? Then Hiley Mazda may be the place for you.

We are looking to grow our Team to make a difference with our entire staff and our valuable current and future clients. We are looking for someone with at least one year experience as a service advisor in a dealership.

This is a salaried / commissioned base position with great benefits. To be successful individually is to focus no matter what the client has a great experience and returns and recommends.

For many years in DFW now the Hiley Family has been part of automotive retail with great involvement in our surrounding communities.

As a dealership group, the Hiley Family continues to see growth and loyalty among their clients and employees because of our commitment to create and unparalleled business culture and consumer experience.

We believe we set ourselves apart by giving every customer and every associate the treatment that deserve and expect.

What we offer :

• Highly Competitive Pay Plan
• Paid Training
• Great Culture
• Health, Dental & Vision
• Supplemental Benefits including 401(K)
• 5 day works weeks
• Paid Time Off
• Opportunity for grown and advancement

A few of the Responsibilities

Oversee service orders and flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Maintain Customer Satisfaction scores at or above company standards.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• High School Diploma or Equivalent preferred
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.