Major Responsibilities :
- Successfully manage the first and last impressions of the facility
- Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
- Answer telephone and make calls to department, units and outside organizations as requested
- Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
- Properly communicate with all departments and transport companies on behalf of patients / visitors
- Partner with all hospital staff
- Problem-solve, manage conflict, address patient / visitor concerns and complaints, and initiate recovery steps for service failures
- Assist in maintaining a smooth traffic flow at the entrances to the facility
- Physically assist in the transport of patients / visitors through wheelchair use and escorting -both external and internal
- Physically assist patients in / out of vehicles
- When required, provide symptom screening of patients / visitors entering the facility by asking structured health questions
Licensure, Registration and / or Certification Required :
None Required.
Education Required :
High School Diploma or GED
Years of Experience :
Typically requires 2 years in customer service facing role.
Knowledge, Skills & Abilities Required :
- L ife support training courses may be required dependent on department discretion
- Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
- Intermediate computer skills (prior Epic experience is a plus)
- Must be extremely accurate in a fast paced environment
- Ability to manage multiple demands and priorities
- Demonstrated ability to work as part of a team, independently and collaboratively
Physical Requirements and Working Conditions :
Ability to stand and walk throughout work area approximately 95% of the workday
Ability to withstand exposure to weather elements - both extreme cold and heat approximately 95% of the workday
Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and / or escorting
Ability to tolerate minimal exposures of odors from auto emissions / gasoline
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may be required to perform other related duties.
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