Job Summary :
Responsible for supporting end-users of Telecommunications' services and systems. Receive, prioritize and complete work order requests, answer support questions from end-users, and supporting the PBX, voice mail, ACD and associated systems and applications.
Minimum Qualifications :
Associate's degree and three years of related experience to the Telecommunications industry or equivalent combination of education and experience, excellent written and oral communications skills required.
Must have a strong background and knowledge of telecommunications systems, including telephone systems, voicemail applications, and contact center applications.
Working knowledge of MS Windows and MS Office applications.
Preferred Qualifications :
Experience with telecommunications systems, including unified communications, voicemail, contact center and call accounting applications.
Work Days : M-F 8am - 4 : 30pm
M-F 8am - 4 : 30pm
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