Lead Case Manager

Job Description

Job Description

Job Title : Lead Case Manager Department : Family Services Location : Moreno Valley Reports To : Assistant Program Director FLSA Status : Exempt Salary Range Starting at $66,560

Position Summary : Coaches, plans, organizes, trains, and approves the case management work in a unit of professionally trained case managers performing social services, formulating, and carrying out difficult social treatment plans, assessing relatives and or sponsors through ORR program or complex specialized services assignments.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily;

other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in such areas as foster care placement, protective services, and ORR program components.
• Assist in the development of community resources for all programs; assist and participate in the development of in-service training and staff development programs.
• May direct and train the work of case managers performing the more routine assignments.
• Review and staff decisions on difficult casework matters involving the casework being performed under direct supervision of Clinical Supervisor.
• Assist and evaluate the effectiveness of policies and procedures.
• Represent the agency at conferences and address concerns raised by groups relative to assigned areas of responsibility;

may represent the agency on matters relating to the service aspects of programs.

• Provide lead case management coaching while maintaining a significantly reduced caseload to provide such coaching and training.
• May direct and prepare research studies and reports.
• Frequently conduct field visits, home inspections, attend meetings and trainings away from the home office. Depending on assignment, may conduct visits to out-stationed staff at remote locations.
• Data entry of complex and lengthy narratives into an ORR client complaint database.
• Maintain quick response time to heavy email volume.
• LCM will be the lead intake contact providing after-hours intake services on a schedule basis with other staff.
• Travel to include transportation of children to parents / sponsor on rotation with other positions.
• Perform other duties as requested by the assigned supervisor and our management.

Supervisory Responsibilities : Manages subordinate employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Competencies : To perform the job successfully, an individual should demonstrate the following.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;

works well in group problem solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension;

keeps others adequately informed; selects and uses appropriate communication methods.

• Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback;
• contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives;

supports everyone's efforts to succeed.

Planning / Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives;

organizes or schedules other people and their tasks; develops realistic action plans.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position;

accepts responsibility for own actions; follows through on commitments.

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions;

includes appropriate people in decision-making process; makes timely decisions.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

• 3+ years’ experience in case management.
• Crisis intervention experience.
• Training / experience in trauma-focused and / or trauma-informed practices.
• Social services experience.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to effectively present information and respond to questions from program director, case aids, clients, stakeholders, etc.
• Education / Experience : Bachelor's degree from four-year college or university; or one to two years related experience and / or training;

or equivalent combination of education and experience.

Master’s degree in behavioral sciences, human services, or social services fields; Bachelor’s degree plus at least 3 years progressive employment experience that demonstrates supervisory and case management experience;

three to five years’ experience working in case management within social services or closely related field.

Language Ability :

Bilingual in Spanish required.

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals.

Effectively present information and respond to questions from managers, customers and the public.

Mathematical Ability :

Comprehend and apply principles of advanced calculus, algebra and advanced statistical theory. Work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.

Reasoning Ability :

Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g., formulas and equations) in difficult phases.

Deal with a variety of abstract and concrete variables.

Computer Skills :

• Proficiency in MS Office (Word, Excel, Outlook)
• Proficient in the use of standard office equipment.

Supervisory Responsibilities : Directly supervises employees in the Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Supervise, coaches, and mentors staff providing guidance to their work and learning including,

when necessary, corrective / disciplinary action in a timely and professional manner.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit.

The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.

The employee must be able to occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.