Tom Hesser BMW in Scranton, PA is seeking a highly motivated candidate to fill the position of Service Advisor in our rapidly expanding BMW store.
The ideal candidate will have customer service experience, excellent verbal / written communication skills, and be very well organized.
Prior service advisor / writer experience a plus but we will train the right candidate.
Knowledge of CDK computer system a plus. Come join our outstanding team at Tom Hesser BMW.
We have been a family owned and operated business since 1975.
Job Summary : The Service Advisor is responsible for scheduling service work in our service department and for selling needed service to customers.
The Service Advisor is the dealership's first-line customer-relations and service representative.
Hours : Monday through Friday, 8 AM to 5 : 00 PM, some Saturday hours required.
Compensation : Hourly compensation based on experience.
We offer :
- Full Time Employment
- Full Benefits Package, including Health Insurance.
- 401K Plan.
- Great Work Environment.
- Paid Vacation & Sick Time.
Job Responsibilities Include :
- Greeting customers in a prompt, courteous manner.
- Scheduling appointments by telephone, text or e-mail, using dealership computer system.
- Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs required and obtaining approval signatures.
- Estimating the cost and time needed to do a repair.
- Follow up progress of each repair order during the day, contact customers by telephone, text or e-mail regarding changes in the estimate or time promised.
- Verify warranty and service contract coverage; explaining provisions and exclusions.
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
- Update job knowledge by participating in educational opportunities; reading manufacturers’ bulletins & publications.
- Warranty processing & coding.
- Miscellaneous administrative duties as directed by Service Manager.
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