RETURN AGENT - JOHN WAYNE AIRPORT

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise, National, and Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

Branch location : 19051 Airport Way North. Santa Ana, CA 92707

This is a Union position. Schedule is based on a shift bid. Must have open availability. Apart from religious observances, must be available to work 40 hours / week and able to work days, nights, weekends and holidays

This position pays up to $22.25 / hour ($19.25 / hour plus potential $3 / hour in bonuses)

We offer :

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.

Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

• Complete return transactions with 100% accuracy.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage / loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer / Disability / Veterans

Qualifications

• Must be at least 18 years old
• This position requires a valid Driver's License
• High School Diploma or G.E.D. required
• 1 year prior customer service or sales experience (retail, customer facing preferred)
• Must have basic computer skills
• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
• Apart from religious observances, must have be available to work 40 hours / week and able to work days, nights, weekends and holidays .

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.