District Service Manager (ED)

Scope of Work :

Manage the organization, productivity and assets of the Shop and Field Service Department to obtain maximum efficiency and profitability.

Manage that a high quality natural gas engines, compressors and components are being built. May require managing both shop and field technicians.

Supervise the Foreman, Leaderman, Technician and Administrative staff.

Primary Job Responsibilities :

• Adhere to and utilize the established Service Department management operating system for assigned work
• Measure productivity, and increase output of natural gas engines and components
• Develop and maintain a training program for all Service Department employees through Waukesha and WPI training programs
• Establish deadlines of jobs relevant to shop and field activity, and monitors performance on a monthly basis
• Meet with Regional Manager, Branch Manager and Parts Manager at least weekly for reviewing activities, financial reports, problems, progress and mutual needs
• Monitor customer needs and ensure requirements are met
• Ensure service requirements are satisfied for equipment that is utilized in the territory
• Develop and maintain close contact and good relations with customers, which may include onsite visits
• Conduct a monthly safety meeting and complete required reports
• Provide timely and effective Performance Reviews to staff, and plan equitable increases
• Performs other duties or functions as requested by Management
• Perform other duties as assigned
• Ensure all technicians are trained and up to date on Waukesha recertification's

Minimum Qualifications :

• Must have a minimum of 3 years previous supervisory experience of service personnel
• High School Diploma or equivalent
• Trade school and / or some college preferred

Requirements : Knowledge, Skills, and Abilities (KSA's)

• Must have valid driver's license and acceptable driving record per WPI insurance carrier standards
• Must be computer literate, and have ability to utilize a Windows based environment (MS Word, Excel, Outlook, etc.)
• Must be dependable and able to work independently
• Must have ability to maintain good client relations
• Must have the ability to supervise, lead and motivate others
• Must have the ability to effectively evaluate others

Working Conditions :

• Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
• Weekend hours as necessary
• Indoor / Outside, offshore work as required

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)