Talent.com
Operations Lead / Service Delivery Manager

Operations Lead / Service Delivery Manager

TriTech Enterprise Systems, Inc.Linthicum Heights, MD, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

TriTech Enterprise Systems Inc. (TriTech) is seeking an 'Operations Lead / Service Delivery Manager' to support an onsite MD State contract.  This candidate will provide leadership and be the single-point accountability for all operations, maintenance, and governance activities supporting contract.  In addition, the candidate will coordinate multi-disciplinary teams across application, cloud, security, and DevOps domains to ensure uptime, compliance, and SLA performance.

Key Responsibilities

  • Lead daily operations huddles, weekly CAB participation, and monthly SLA reviews.
  • Manage incident lifecycle (triage → RCA → prevention) across supported systems.
  • Oversee release readiness, ORC completion, and change control compliance.
  • Approve SLA dashboards, audit reports, and compliance evidence before submission.
  • Present CSI findings and quarterly improvement plans to the client.
  • Act as escalation authority for Sev-1 / Sev-2 incidents and outage communications.
  • Coordinate with OMG, SCB, CAB and PMO for governance alignment and risk tracking.
  • Mentor Axseum engineers; ensure cross-training and coverage continuity.

Required Qualifications & Experience

  • Bachelor’s degree in Information Technology or related discipline.
  • 10+ years in IT operations, including 5+ years in service delivery or program leadership.
  • Demonstrated experience managing SLA-based, multi-vendor environments.
  • Deep understanding of cloud (AWS GovCloud preferred) and ITIL v4 processes.

    • Preferred Skills / Certifications

  • PMP or ITIL v4 certification.
  • AWS Solutions Architect – Associate or higher.
  • Experience with Splunk, Jira, and ServiceNow.
  • Strong communication and stakeholder-management skills.

    • TriTech is an Equal Opportunity Employer!!!

    Powered by JazzHR

    3APE253b8I

    serp_jobs.job_alerts.create_a_job

    Operation Manager • Linthicum Heights, MD, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Senior Service Delivery Manager

    Senior Service Delivery Manager

    VirtualVocationsRockville, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Service Delivery Manager to manage client relationships and ensure quality service delivery. Key Responsibilities Manage assigned client relationships to ensure d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Delivery Services Strategy Operations Manager

    Delivery Services Strategy Operations Manager

    SailPointWashington, DC, US
    serp_jobs.job_card.full_time
    Delivery Services Operations Manager.SailPoint empowers the largest, most complex organizations by putting identity at the center of security and IT. Our 2,000+ customers include global financial in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Delivery Lead

    Customer Delivery Lead

    NokiaWashington, DC, US
    serp_jobs.job_card.full_time
    As a Customer Delivery Manager at Nokia, you will lead the deployment of cloud solutions for key customers in the Americas, ensuring timely and high-quality deliverables that align with budget and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    CDL-A Delivery Driver

    CDL-A Delivery Driver

    Performance FoodserviceLineboro, MD, United States
    serp_jobs.job_card.full_time
    Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more.Growth opportuniti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Delivery Manager

    Service Delivery Manager

    VirtualVocationsWashington, District of Columbia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Delivery Manager who will be responsible for exceeding client expectations by supporting consumers on software and services. Key Responsibilities Manage client s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Enterprise Client Delivery Lead

    Enterprise Client Delivery Lead

    VirtualVocationsWashington, District of Columbia, United States
    serp_jobs.job_card.full_time
    A company is looking for an Enterprise Client Delivery Lead.Key Responsibilities Lead the onboarding and implementation journey for institutional enterprise clients Manage the full delivery life...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Service Delivery Manager- 3368978

    Service Delivery Manager- 3368978

    Clearance JobsWashington, DC, US
    serp_jobs.job_card.full_time +1
    Computer Technologies Consultants (CTC) is seeking a Service Delivery Manager to support the U.House of Representatives in the National Capital Region (NCR). With offices in Washington DC and San Di...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Client Delivery Lead

    Client Delivery Lead

    VIAWashington, DC, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Make an Impact : Join VIA to Protect Communities and Build a Better Future.At VIA, we do more than develop technology.We empower cleaner, safer, and more equitable communities.Our customers grapple ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Business Operations Manager, Delivery Services

    Senior Business Operations Manager, Delivery Services

    Morning ConsultWashington, DC, US
    serp_jobs.job_card.full_time
    Senior Business Operations Manager, Delivery Services.Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions.The company pairs ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Labor & Delivery - $2,288 per week in Bel Air, MD

    Travel Nurse RN - Labor & Delivery - $2,288 per week in Bel Air, MD

    TravelNurseSourceBel Air, MD, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Cynet Health to find a qualified Labor / Delivery RN in Bel Air, Maryland, 21014!.Job Title : Registered Nurse Profession : Nursing Specialty : Labor and Delivery ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.new
    Operations Lead / Service Delivery Manager

    Operations Lead / Service Delivery Manager

    TriTech Enterprise Systems, Inc.Linthicum, MD, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    TriTech Enterprise Systems Inc.TriTech) is seeking an 'Operations Lead / Service Delivery Manager' to support an onsite MD State contract. This candidate will provide leadership and be the single-po...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Operations / Customer Service Delivery Manager

    Operations / Customer Service Delivery Manager

    GovCIOBethesda, MD, US
    serp_jobs.job_card.full_time
    Operations / Customer Service Delivery Manager.GovCIO is currently hiring for an Operations / Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Technical Delivery Manager

    Senior Technical Delivery Manager

    Clearance JobsWashington, DC, US
    serp_jobs.job_card.full_time
    Senior Technical Delivery Manager.Primer exists to make the world a safer place.We do this by providing trusted decision-ready AI to the world's most critical organizations.Our software enables lea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Operations Integration Manager

    Service Operations Integration Manager

    VirtualVocationsBaltimore, Maryland, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Operations Integration Manager.Key Responsibilities Manage and integrate services during mergers and acquisitions, ensuring operational readiness Develop proce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Senior Principal Data Center Delivery Project Manager

    Senior Principal Data Center Delivery Project Manager

    Veterans StaffingWashington, DC, US
    serp_jobs.job_card.full_time
    Strategic Data Center Management.Strategically, you will be responsible for developing and implementing comprehensive plans that optimize efficiency, cost-effectiveness, and operational excellence ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Enterprise Operations Service Delivery Manager

    Enterprise Operations Service Delivery Manager

    PeratonWashington, DC, United States
    serp_jobs.job_card.full_time
    Enterprise Operations Service Delivery Manager.This critical leadership role will oversee infrastructure stability, security, and scalability while driving operational excellence across enterprise ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Delivery Manager

    Service Delivery Manager

    GovCIOWashington, DC, US
    serp_jobs.job_card.full_time
    GovCIO is currently hiring for a Service Delivery Manager to oversee all aspects of customer service center service delivery teams and operations. This position will be located in USAG Humphreys, Re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager - Commercial Delivery

    Manager - Commercial Delivery

    AmerisourceBergen CorporationWashington, DC, United States
    serp_jobs.job_card.full_time
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse - RN - LD - Labor and Delivery - $2185 / Week

    Travel Nurse - RN - LD - Labor and Delivery - $2185 / Week

    Fusion Medical StaffingBel Air, MD, US
    serp_jobs.job_card.full_time
    Fusion Medical Staffing is seeking an experienced Labor and Delivery Registered Nurse for an exciting Travel Nursing job in Bel Air, MD. Shift : Inquire Start Date : 11 / 03 / 2025 Duration : 13 weeks Pay : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Product Manager / Operations Lead

    Product Manager / Operations Lead

    eTelligent Group LLCWashington, DC, US
    serp_jobs.job_card.full_time
    Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days