Administrator, Membership Group Sales and Retention

The American College of Physicians (ACP) is looking for an innovative and highly organized individual to join the Membership Development department as an Administrator, Membership Group Sales and Retention.

ACP, a global organization with headquarters in Philadelphia, is the largest medical specialty organization and the second-largest physician group in the United States with more than 161,000 members worldwide.

This is a full-time hybrid position with 2 days in-office per week required.

The Administrator, Membership Group Sales and Retention will play a pivotal role in growing a new program and supporting the work of the Membership Development department.

This position reports directly to the Manager of Membership Programs. Specific responsibilities include but are not limited to :

• Oversees all stages of the institutional group billing process.
• Serves as the primary point of contact for key contacts at medical practices and health care institutions responsible for group purchases for their constituents.
• Uses effective and efficient customer service to build and strengthen client relationships.
• Works cross-divisionally with internal stakeholder groups to streamline and automate key parts of the institutional group billing process with a focus on scalability.
• Coordinates with Member & Product Support and Information Technology departments on invoice generation, modification, and fulfilment.
• Provides program reports, updates, and analysis to department management.
• Serves as the program manager for institutional group billing, maintaining program records, generating program guides and program collateral.
• Identifies and evaluates potential new institutional group billing clients.
• Researches and analyzes group billing models.
• Works with Membership Department management to develop, execute, and evaluate group billing model pilots to grow the revenue generated through institutional group sales.
• Builds and maintains weekly, monthly, and annual program reports tracking key program performance indicators and year-over-year analysis.

Requirements :

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Minimum of 3 years sales experience.
• Exceptional customer service skills, including excellent oral and written communications, problem solving, and follow-up abilities.
• Excellent PC skills in Microsoft Office suite products with a mastery of Excel.
• Ability to learn and adapt quickly.
• Demonstrated ability to translate metrics and reporting into meaningful business insights.
• Ability to interpret data and provide reports that meet departmental needs and that adhere to College wide policies and procedures.
• Travel 2-4 times per year required.
• 3 years project management experience (Preferred)
• Experience with SQL (Preferred)
• Experience with Personify or similar Association Management Systems (Preferred)
• Experience with Group Billing (Preferred)

This position is not eligible for commission.

ACP offers a competitive salary, superior benefits and a supportive work environment.