Job Summary :
This role is to serve as primary initial responder within the Network Operations Center in identifying and resolving network problems in afterhours support.
This individual will be responsible for triaging a variety of IT solutions requests, incidents and events within the established SLAs.
This position is considered an Off Hours Shift 4 days a week on Friday, Saturday, Sunday and Monday working the 1st shift 9 : 00 am to 7 : 30 pm CT with some flexibility.
Job Duties :
- Primary decision maker for fault handling and escalations (identifying and responding to faults on Managed devices)
- Responsibilities include design and management of remote administration, maintenance, and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016, Microsoft Exchange Server 2010 / 2013, Office 365, network switches, routers, firewalls and storage technologies
- Be a problem solver - Identify solutions for hardware, software and network issue
- Utilize ticketing and monitoring system and follow proper documentation and escalation processes
- Leverage remote support tools to resolve support requests
- Communicate with clients in a highly professional and timely manner
- Assist with special projects as assigned
- Attend internal training to develop your skills and grow with us
- Other duties as required
Supervisory Responsibilities :
N / A
Qualifications, Knowledge, Skills and Abilities :
Education :
Bachelor’s degree from an accredited college in Information Technology, Computer Science or related field, preferred
Experience :
- Two (2) or more years of experience supporting the Microsoft operating system suite of products, to include cloud and web / networked computing environments (Azure, Windows Server and Desktop, Office 365, MS Exchange, Active Directory, , required
- Ability to be the primary decision maker, identify solutions and appropriately escalate issues in fast-paced environment, required
Other Knowledge, Skills & Abilities :
- Must be willing to support weekend and after hours NOC and Service Desk
- Intermediate knowledge of network protocols, configurations, and operations
- Excellent communication skills, professionalism, positive attitude and desire to learn
- Prior experience with help desk ticketing systems and service desk management tools is preferred experience working in a consulting environment is preferred
Keywords :
Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk
NOC Analyst Off Hours - Weekends
Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk...
NOC Technical Analyst - Off Hours
Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk...
HPC (Computer Aided Engineering) Systems Administrator
HPC (Computer Aided Engineering) Systems Administrator. Experience in installation, configuration and administration of queue systems such as SLURM/LSF/PBS. Knowledge and understanding of network technologies such as TCP/IP and networked file systems such NFS, GFS, Luster, GPFDS. ...
Desktop Support Technician
Onsite Desktop Support Technician. Provide onsite support for hardware break-fix issues, including laptops, desktops, monitors, network cabling, and printers. Ideal candidates will possess strong troubleshooting abilities, a solid background in IT support, and certifications in. Handle basic support...
Tier 1 IT Support Specialist - Grand Rapids MI
Applied Innovation is seeking a Tier 1 IT Support Technician to join the IT Service team within our Managed Network Service division. Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement. This position ...
Network Engineer
Integral Blue’s consulting, construction, and maintenance services projects, including but not limited to providing assistance with the technical aspects of multiple concurrent projects, developing repair plans, troubleshooting and resolving field device failures, performing network integratio...
Operational Technology Network Engineer
Operational Technology (OT) Network Engineer. Bachelor's degree in IT, Networking, Engineering, or related field or relevant experience in lieu of a degree. We are seeking an experienced OT Engineer to support and implement Industrial Control Systems (ICS) in compliance with company policies and sta...
Desktop Support Specialist
Support help desk requests from end users via both telephone and e-mail. Network printer and photocopier support. ...
IT Support Specialist
This role is responsible for supporting our internal employees with day-to-day technical support, as well as helping to build and maintain our company’s technical infrastructure. Support Specialist is responsible for deploying and supporting end-user technology and software. All applicants wil...
Entry-Level Data Analyst (Remote)
D Aceto Services LLC is seeking a motivated and detail-oriented Entry-Level Data Analyst to join our team. Help maintain data integrity and accuracy within databases. In this remote position, you will work closely with various departments to analyze data, generate insights, and support decision-maki...