Description
Room Attendants are responsible maintaining the cleanliness and appearance of the hotel and guest rooms and providing guests with quality service in a timely and friendly manner.
Room Attendants represent the hotel to all guests and complete daily duties and assigned projects utilizing the principles, policies, and standards of Hulsing Hotels.
Essential Duties & Responsibilities :
- Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards.
- Remove and replace bed linen daily for checked out rooms; remake and replace linen for stayover guests.
- Clean room in its entirety including sweeping, vacuuming, and spot cleaning carpet as needed.
- Dust all furniture and other elements of the room including picture frames; headboards; lamps; TV and console; dresser;
desk; air vents; windowsills; chair; closet area; and mirrors.
- After thoroughly cleaning the room, associate must leave the room as trained for inspection.
- Associate must immediately turn in to the housekeeping manager any items that are left behind by the guest.
- Associate must immediately inform the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room.
- In all guest interactions associate must always be professional, accommodating, helpful and friendly.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Performs other duties as assigned.
Qualifications
- High School Diploma or at least one (1) year of previous experience as a room attendant or another related field.
- Previous hotel-related or customer service experience desired.
- Must be team oriented, empathetic, friendly and show initiative.
- Well organized and able to prioritize tasks.
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