Associate Vice President, Segment Marketing and Customer Experience

Description

The Associate Vice President (AVP), Segment Marketing and Customer Experience (CX) is responsible for managing global segment marketing teams in Biopharma, Applied Markets, Clinical, and Life Science Research, in addition to the global Customer Experience (CX) function.

These teams are responsible and accountable for the successful development and delivery of a comprehensive customer focused upstream marketing strategy identifying enterprise wide opportunities to create more customer value.

Segment Marketing and Customer Experience functions act as the global single source of truth for driving market and customer focus across all of Agilent.

This position is a critical leadership role in the commercial organization and will partner with sales, marketing and strategy teams across all geographies and portfolios.

The successful candidate will be a critical leader in helping to accelerate Agilent’s customer-first marketing transformation.

The successful candidate must have prior senior leadership experience in a global matrix organization, outstanding interpersonal and communication skills, extensive sales and marketing experience, a broad understanding of the markets Agilent participates in, and the proven ability to collaborate and engage with executive management and key stakeholders across a variety of functions.

Prior experience leading complex, cross-functional change, especially focused on delivering customer-focused solutions, is a must.

Experience shaping organizational activities through a market segment lens from innovation through commercialization is required.

The AVP, Segment Marketing and Customer Experience will report to the VP, Commercial Marketing.

Responsibilities :

Overall management of Agilent’s segment marketing and customer experience strategy, ensuring the development and implementation of a comprehensive market and customer segmentation framework, processes and tools to identify and address unmet customer needs.

Develop marketing framework and associated customer / market insights to create the global single source of truth for Agilent’s market segment and customer approach.

Define and govern OneAgilent market segment and persona model, leveraging the approach to develop a deep and common understanding of our customers and markets into the enterprise.

Utilize a robust set of market data to identify the most attractive market segments for strategic growth; help steer the organization in a cross-functional manner to capitalize on these opportunities.

Act as an evangelist for a Customer First mindset across the organization, developing a culture of outside-in thinking across the wider enterprise;

recommend and advocate for changes that will further embed customer focus in the enterprise; drives implementation of approved changes.

Own and drive key strategic initiatives at the enterprise level, partnering with Corporate Strategy, commercial and divisional leadership to drive successful outcomes.

Foster a collaborative approach with stakeholders and partners. Work across worldwide teams in sales, commercial programs, product management, business intelligence, strategy and corporate development to build and evolve market focused strategies, as well as align team resources to ensure effective outcomes.

Oversee all people manager related duties such as hiring, performance evaluation and management, expense, and contract approvals.

Identify training and coaching needs for the team to ensure continuous improvement and operational excellence.

Act as a leader and role model in driving Agilent’s culture throughout the organization. Develop a future pipeline of customer focused upstream marketing leaders.

Ensure that Agilent Corporate standard business processes are followed by employees, partners, and vendors.

Qualifications

Bachelor’s degree or University degree or equivalent

15+ years related experience in sales and / or marketing, in addition to 10+ years of relevant experience as a first / second level manager

Demonstrated management and leadership skills at the global level in the implementation of organizational strategies, projects, technologies and processes, developing and managing high-performance teams, and change management

Demonstrated experience with the development of strategy at the enterprise level, especially strategies focused on customer and market segment trends

Demonstrated ability to collaborate effectively throughout all hierarchical levels in an international, matrixed, business environment

Demonstrated ability to develop and maintain strong stakeholder partnerships and external vendor and agency relationships

Ability to deal with high pressure, visibility, and workload with regular interactions with executive leadership

Prior experience with developing organic and inorganic growth roadmaps; partnering with corporate development functions to assist with M&A opportunity assessments

Good knowledge of Agilent products, services, markets, and market dynamics, and understanding of the industry sales process and buying influences of Agilent customers

Excellent written and oral English communication skills

The US pay range for this full-time position is $205, - $378,, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum new hire pay for the position across the relevant US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Additional details are available at :

The Canada pay range for this full-time position is $211,760 - $330,875 / yr CAD, plus eligibility for bonus, stock and benefits.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum new hire pay for the position across the relevant Canada locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Additional details are available at : .

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels.

All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities.

If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit

Pay Range

$205,$378,

The salary range for this position may differ based on your actual work location.

Eligible for Company Car

Benefits in Brief

Option to Work Remote

Travel Required

25% of the Time

Schedule

Schedule : Full time

Shift

Duration

No End Date

Job Function

Marketing