Ultra Optics - Sr Specialist Field Service Technician

Requisition ID : 852994

Position : Full-Time

Total Rewards :

With over 30 years of experience working with our customers, Ultra Optics has developed a deep knowledge base to draw upon.

We understand how the performance of a back side coating system is tightly integrated with the total operation of producing a quality lens.

Our teams help businesses deliver the highest performing coatings and machinery in the industry.

Ultra Optics is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.

GENERAL FUNCTION

This role involves scheduling delivery, installation, and onsite training for new machinery, as well as providing on-site repairs, troubleshooting support, new equipment validation, and handling shipping and other shop activities.

MAJOR DUTIES AND RESPONSIBILITIES

• Perform diagnostics and customer support via telephone and email with a high level of professionalism and customer service.
• Understand all aspects of machinery design and operation for mechanical, electrical and pneumatics systems.
• Understand the chemistry application process and interactions for our Coating solutions.
• Perform on-site, field service repair work to support our products at customer locations including lab procedures such as tinting, surfacing issues and cleaning processes.
• Responsible for delivery, installation and training of new equipment at the customer site.
• Complete service reports, detailing machine service, process changes, and training while at customer’s location.
• Prepare equipment for customer use and ensure proper operation of equipment through testing.
• Schedule customer visits or repairs while maintaining travel expenses within divisional goals.
• Repair and recondition used equipment and perform other shop responsibilities.
• Attend, demonstrate, and provide information at optical trade shows.
• Continually review and improve processes to simplify jobs, eliminate non-value-added tasks and reduce costs.
• Maintain work area in a neat, clean, and organized condition.
• Adhere to company and manufacturer policies, comply with attendance and safety rules, and maintain confidentiality of proprietary and HIPAA-protected information.
• Assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude.

Perform an acceptable quantity and quality of work on time as required.

• Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary.
• Perform other duties as assigned.
• This position is exposed to one or more hazardous substances / chemicals requiring safety training. Position requires regularly scheduled and unscheduled trips which may include travel outside the lower 48 states.

BASIC QUALIFICATIONS

• High School diploma, GED or equivalent work experience
• 4+ years work experience of a technical / mechanical nature.
• Excellent aptitude in mechanical, electrical and pneumatic systems.
• Good communication skills and ability to work on simultaneous projects.
• Ability to manage high levels of direct interaction with our customers and be extremely focused on customer satisfaction.
• Able to lift and / or move over 60 pounds
• Specific vision abilities required by this job, including close vision and color vision.
• Travel by automobile and airplane required, also outside of the US.
• Must possess and maintain a valid passport and driver’s license, with insurable driving record
• Candidate must be a US person, this is defined as an individual who is :
• granted U.S. citizenship; or
• granted U.S. permanent residence ("Green Card" holder); or
• granted status as a "protected person" under 8 U.S.C. 1324b(a)(3)

PREFERRED QUALIFICATIONS

• Experience and knowledge of ophthalmic laboratory operations preferred.
30+ days ago