Lead Associate, Concierge Sales

Description

Total Wine & More is seeking a Lead Associate, Concierge Sales. As the Lead Associate, Concierge Sales your role is to driving top-line sales and margin growth through strategic collaboration with the SSC (Store Support Center) and retail stores.

Your mission is to cultivate 1 : 1 relationship with customers, stores, and field leadership, ensuring personalized service and exceptional experiences.

You will report to the Sr. Manager, Sales & Service. You will

• Drive topline sales through acquisition and retention of clients.
• Generate and pursue leads to establish 1 : 1 relationship, converting customers to dedicated clients.
• Build and strengthen personal connections with existing clients, fostering trust and loyalty.
• Identify and capitalize on new sales opportunities to create clients from prospects.
• Analyze sales data to develop and execute targeted outreach strategies.
• Address client needs promptly, providing consultative selling and tailored solutions to enhance year-over-year sales and gross margin.
• Conduct outreach to clients through various channels including email, phone, and text.
• Showcase products and services in a personalized, compelling manner to drive sales.
• Collaborate with In-store Client Captains to support and follow up on provided leads.
• Partner with In-store Concierge Captains to increase customer interactions and sales.
• Navigate the Concierge website, Slatwall, and external resources like Wine Searcher efficiently.
• Utilize Salesforce for tracking selling activities and directing follow-up actions based on data insights.
• Gain and share knowledge on High-Value Wines and Spirits, National Brand, and Direct offerings.
• Handle inbound sales calls and perform required operational tasks to support both internal and external sales efforts.
• Travel within the assigned region and beyond as required.
• Deliver presentations and attend networking events and VIP events to promote offerings.
• Respond to client inquiries via calls and emails in a timely and effective manner.
• Work closely with peer Private Client Agents, SSC business partners, and field leadership to drive sales initiatives.

You will come with

• Bachelor’s degree in business, Communications, or a related field preferred.
• Certifications in Wine and Spirits (., WSET, TWP, TSP) are highly desirable.
• Prioritize industry certifications such as TWP, TSP, WSET.
• Minimum of 4 years of sales or management experience in a related field.
• Experience in planning and executing promotional events and tastings.
• Proven expertise in building a robust portfolio of clients.
• Strong track record of driving sales and achieving key performance indicators (KPIs).
• Experienced in managing sales activities within CRM systems like Salesforce.

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes
4 days ago