Title : Inside Account Manager, SLED Commercial Sales
Reports to : Vice President of SLED and Commercial Sales
Location : North Sioux City, SD, Austin, TX.
Job Description : The Inside Account Manager is a sales role that works with and supports a senior level Field Account Manager in the activities of the sales cycle, including communicating with customers regularly via phone and email, preparing quotations, cold-calling, daily account management, tracking orders, fielding and resolving customer issues, and other tasks as required by field account managers.
Required Technical Skills : The Inside Account Manager should be knowledgeable about computer technology solutions including PCs, data storage, compute solutions and associated services.
Additionally, a proficiency in Microsoft Excel, Word, Outlook, and Adobe Acrobat Professional. Experience using Salesforce or similar CRM is desired.
General computer proficiency is required.
Required Education / Experience : College degree required.
Requirements :
- Able to communicate, coordinate, and work effectively with coworkers.
- Very organized. Detailed and task-oriented worker.
- Possess a strong work ethic and team player mentality.
- Able to clearly communicate via phone and email with customers.
- Capable of working in a high-paced, demanding sales environment.
- Capable of understanding and working within a well-defined process workflow.
- Customer service-oriented mentality. Willing to go the extra mile to satisfy a customer.
- Problem solving ability.
- Basic, general knowledge of IT products.
Primary Responsibilities :
- Receive customer requests for quotation and information, questions, and issues via email and phone and coordinate and assist senior account managers with response.
- Self-starter with general knowledge of IT solutions and willingness to invest in your own learning to grow and learn as new solutions are developed in IT
- Communicate with distributors, manufacturers, partners, and resellers to collect pricing and product information for preparation of quotations under the direction of account managers.
- Accurately and quickly prepare and distribute sales quotations in Salesforce under the direction of account managers.
- Maintain detailed records of sales activity in Salesforce in support of account managers.
- Coordinate and communicate with Sterling’s purchasing department to ensure timely shipment and delivery of product to meet customer delivery schedules.
- Assist to resolve customer issues with delivery and / or product returns.
- Assist account managers with other account and customer service activities.
Sterling Computers is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state or applicable local law.
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