Reports To : Restaurant
Manager
Overview
Shift Leaders are generally responsible for
coaching Dunkin’ Restaurant Team Members throughout their shift to execute
operational Brand standards and deliver great guest service. They set goals,
provide job assignments, and motivate others providing timely feedback.
Responsibilities Include :
Perform all responsibilities of restaurant team members
Support the Restaurant Manager in meeting operational
goals and execution
Ensure Brand standards
are met throughout shift including
preparation of food and beverages
Communicate shift priorities, goals and results to
restaurant team members
Coach restaurant team members as needed throughout a
shift providing timely, constructive and clear feedback
Support the training of restaurant team members as needed
Perform oversight of franchisee safety, security and profitability policies / processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him / her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coaches restaurant team members to do the same
Schedule restaurant team members for shifts
Manage cash over / short during shift and ensures
restaurant team members are following cash franchisee
management policies
Education / Experience :
Basic computer skills
Fluent in spoken and written English
Previous leadership experience in retail, restaurant or
hospitality preferred.
Key Competencies
Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused
Ability to assist with
training
Problem solving
Motivating others
Physical Demands / Working Conditions :
Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
Wearing a headset
Working in a small space
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Shift Leaders oversee the people, processes, and products required to execute a shift. Zaxby's Shift Leader Development Plan. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs. Communicates shift goals and motivates team members ...
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Shift Leaders oversee the people, processes, and products required to execute a shift. Zaxby's Shift Leader Development Plan. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs. Communicates shift goals and motivates team members ...
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Zaxby’s Shift Leader Development Plan. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs. Communicates shift goals and motivates team members to meet goals and perform to their highest ability level. Delegates tasks to team membe...