Job Description
Responsibilities
Phoenix area) Opportunity
Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis hours a day, 7 days a week response, including all holidays.
Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities.
The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues.
Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.
Visit us online at
Behavioral Health Connections (BHC) in Phoenixis seeking a dynamic and talented Call Center Specialist (PRN) to join the team of compassionate, dedicated professionals.
The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers.
Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services.
Job Duties / Responsibilities :
- Receive incoming calls and refer call to appropriate source and / or schedule level of care assessement
- Assess the needs of callers and provide appropriate guidance, referrals, and resources to address their concerns.
- Document all interactions and interventions accuratly and effectively, maintaining, confidentiality and adhering to privacy regulations.
- Communicate effectively with patients, families, healthcare team members and community providers regarding patient status and progress
Benefit Highlights :
- Challenging and rewarding work environment
- Career development opportunities within UHS and its + subsidiaries
- Competitive Compensation
About Universal Health Services
Qualifications
Requirements :
- Education required : High School diploma / GED. Preferred : Vocational / Technical School Graduate
- Licensure and certification required : N / A
- Experience required : 0-1 years of related experience working in a call center, providing customer service and performing data entry required.
Able to multitask. Preferred : knowledge of crises intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management
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