Service BDC Representative

BMW of North Haven
North Haven, CT, US
Full-time

Job Description

Job Description

BMW of North Haven is looking to add to our service department team, with the addition of a Service BDC Representative. The person in this position must be driven, goal oriented and focused on proactively out reaching to our service customer base.

Their main focus is to set future service appointments and fill our service schedule on a daily basis. This person will be using our internal customer lists to call our customers and let them know which services they are due for.

Depending on the candidates work ethic, the right person for this position can excel and collect commission for strong performances.

Throughout their exchange with customers, the Service BDC Representative will answer questions and assist the customer wherever possible to ensure they receive a high-end, luxury service consultation.

Essential Functions

  • Data mines tele-service lists and makes outbound phone calls to service customers
  • Informs service customers on their needed services and schedules their next appointment
  • Answers and routes calls, takes messages, transfers to voicemail providing customer service to callers
  • Provides exceptional customer service assistance to our service customers
  • Data entry
  • Ordering parts, follow up calls, confirmation calls
  • Understanding customers individual emergencies and using tools and skills to efficiently accommodate different customer situations
  • Maintains electronic and manual filing systems
  • Coordinating transportation for clients
  • Check vehicle’s history and understanding warranty guidelines
  • Setting up estimates and looking up labor quotes and times
  • Follows attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons
  • Follows the Code of Business Ethics and Conduct
  • Understands and follow all work rules and procedures and follows lawful directions from Supervisors
  • Upholds the company's non-disclosure and confidentiality policies and agreements
  • Maintains a professional appearance in accordance with company policy
  • Maintains the professional appearance of assigned work area for self and subordinates
  • Attends pertinent training
  • Attends company meetings as required
  • Other duties as assigned
  • 24 days ago
Related jobs
Promoted
BMW of North Haven
North Haven, Connecticut

Throughout their exchange with customers, the Service BDC Representative will answer questions and assist the customer wherever possible to ensure they receive a high-end, luxury service consultation. Their main focus is to set future service appointments and fill our service schedule on a daily bas...

BMW of North Haven
North Haven, Connecticut

Throughout their exchange with customers, the Service BDC Representative will answer questions and assist the customer wherever possible to ensure they receive a high-end, luxury service consultation. Their main focus is to set future service appointments and fill our service schedule on a daily bas...

Promoted
Professional Career Solutions
West Haven, Connecticut

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...

Promoted
VirtualVocations
Waterbury, Connecticut
Remote

A company is looking for a Remote Part Time Call Center Agent. ...

Promoted
Global Partners LP
Watertown, Connecticut

Now Hiring for Guest Service Associates - Full-time and/or Part-timeWe are looking to add an Guest Service Associate (GSA) to our family.Our GSA will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.We know you have many choices when ch...

Promoted
A.R. Mazzotta
Branford, Connecticut

Busy, retail distribution center needs extra customer service representatives to assist their call center for the upcoming holiday months. Full time - Customer Service / Call Center Representative Job Opening – Branford area. To be successful, prior experience working in a high-volume call cen...

Promoted
CT Pest Solutions
Naugatuck, Connecticut

Customer Service/Inside Sales Representative. Customer Service/Inside Sales Representative. Responsibilities include communicating with customers via providing information regarding services, directing to appropriate person/department and other administrative activities for the Company. Pest and Wil...

Promoted
Power-Flo Technologies Inc
Middletown, Connecticut

The Outside Sales Representative is responsible for all sales of all products and services within the assigned territory (and/or within assigned accounts). Industrial Automation Outside Sales Representative. We are currently seeking a reliable, results-driven individual that is highly motivated with...

Promoted
Joe Plante - State Farm Agency
Southington, Connecticut

Joe Plante - State Farm Agency, located in Southington, CT has an immediate openings for a Bilingual (Spanish/English) Insurance Customers Service and Insurance Sales Representatives. Part-time and Full-time opportunities are available in both Customer Service and Sales positions. Sales and/or custo...

Promoted
Sales Focus Inc.
New Haven, Connecticut

Looking for an exciting, dynamic outside sales job in one of the fastest growing industries in the world, clean and sustainable energy? Do you enjoy getting out from behind the desk and engaging with prospects face-to-face in B2B outside sales where every relationship you create leads to more sales?...