Customer Advocate

Overview

ImageFIRST is the largest national linen rental and laundry service specializing in the healthcare market.

Responsibilities & Qualifications

We are seeking for Customer Advocate to join our healthcare services team in Kent, WA! This is a route driver oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies.

To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s face to our customers and potential customers.

1 Openings, Morning Shift / Monday to Friday

Starting Pay : $24-$27 / DOE p lus $1000 Sign on Bonus

Opportunity to establish OWN route with potential Pay Range of $75K - $85K PLUS Quarterly Bonus

ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING :

• Support : Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Sales : Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities.

Meet or exceed sales objectives

• Customer Relationships : Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route : Manage route to maximize efficiency, productivity and revenue : operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Product Management : load outs, inventories, quality-stains / damage, tape changes
• Product Knowledge : pricing, codes, colors, sizing, changes / quantities, availability, product application
• Load truck : organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck : check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets
• Account appearance : organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance : timely communication of repairs, PM, accidents
• Paperwork : work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements

MINIMUM QUALIFICATIONS :

• Minimum of 3 years’ of experience within sales or a route sales role
• Ability to lift 25 pounds on a frequent basis
• Ability to drive commercial motor vehicle for up to 10 hours on a daily basis
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Sense of direction / knowledge of area

Company Values & Benefits

Benefits :

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

Required Competencies :

• Be Respectful : Value all we come in contact with
• Be Remarkable : Create a positive moment with every interaction
• Be Safe : Keep ourselves and those around us safe
• Be Honest : Be guided by truthfulness in all we do

EOE / Drug-Free Workplace