Patient Services Technician

CREAM Apothecaries Ohio, LLC
Elyria, OH, US
Full-time

Job Description

Job Description

Job Summary

The Patient Services Technician is a critical team member and responsible for providing memorable patient consultations

and ensuring operational excellence. The Patient Services Technician is also responsible for assisting with checking in

patients, cash handling, dispensary cleanliness and presentation and inventory control.

Duties and responsibilities or (Essential Functions)

Greet patients with a smile and positive attitude

Provide an outstanding customer experience that exceeds customer expectations and creates loyalty

Maintains confidentiality with customer information and interaction

Responsible for effectively and compassionately answering customer questions, fulfilling orders, transaction cash

handling, accurately utilizing the POS system, maintaining customer records.

Assists in maintaining a clean and organized store environment

Follows all company policies and compliance regulations as required by state law

Completes transactions at the POS ensuring proper inventory management

Checks customers' ID and ensures compliance with ability to make purchases, including program supply limits

Performs daily opening and closing procedures

Continue on-going cannabis and compliance education and ensure annual training requirements are met

Assist with receiving, counting, stocking and auditing inventory

Other duties as assigned.

Qualifications

High school diploma and a minimum of three years retail or hospitality experience

Highly organized with strong customer service skills

Proficient in using point-of-sale (POS) systems, inventory management software, and other dispensary-related

tools and technologies preferred

Ability to work a varied schedule, including nights, weekends and holidays

Must be over age 21, able to obtain State required credentials, and pass a criminal background check

Physical requirements

Walking and standing for extended periods of time

30+ days ago
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