Byram Healthcare Verifier Associate

Healthcare Representative

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

The anticipated pay for this position is $21 an hour

Position Summary

The representative is to service the needs of our customers by accurately verifying insurance coverage, performing administrative activities associated with maintenance of medical documentation and medical records. Including but not limited to verifying coverage, benefits, authorization requirements.

Core Responsibilities

Answer questions from customers, clerical staff, insurance companies and physician offices

Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped

Utilize resources to identify and resolve customer issues or reimbursement discrepancies

Ability to verify customer benefits via phone, fax, and web portal

Ability to submit authorizations or pre-certification request to multi-state payers over multiple platforms.

Communicate effectively and professionally with customers, teammates, healthcare professionals, and sales team

Reviews and approves documentation received by third parties for submission to payors for reimbursement

Effectively document activities in ERP system in an accurate and timely manner

Consistently meet and attain required Key Performance Indicators (KPIs).

Education & Experience

High School Diploma or equivalent required

1-2 years of customer service experience required

Relative reimbursement and / or billing and collections experience preferred

Knowledge, Skills, and Abilities

Excellent written and verbal communication skills.

Working knowledge of MS Office and the ability to navigate multiple platforms

Ability to learn Byram products and therapies.

Strong analytical and time management skills.

Familiar with medical terminology and insurances HCPCS / ICD-10 codes

Ability to read, understand and follow oral and written instructions and guidelines.

Ability to triage priorities and meet daily and weekly deadlines

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.