Administrative Assistant II

Administrative Assistant II

Position Number : T00102

Introduction (Description of School / College / Dept / Program)

The University of Wisconsin-Milwaukee’s School of Continuing Education ( SCE ), located on the 6th and 7th floors of the John Plankinton Building at 161 W.

Wisconsin Ave. in downtown Milwaukee, features a 25,000-square-foot facility with classrooms and meeting areas designed for professional education and training.

Operating Monday through Saturday from 7 : 00 AM to 9 : 00 PM, the conference services team ensures that classrooms are clean, properly set up, and equipped with necessary instructional media.

Utilizing the facility’s comprehensive technology, the SCE conference services team manages logistics, strategic placement, and administrative support for the school’s diverse range of over 1200 programs, serving 19,000 enrollments annually.

Job Summary

The Conference Services office at the School of Continuing Education is seeking an outgoing, self-motivated, and hard-working individual with excellent customer service skills and strong multi-tasking abilities.

We are looking for a pleasant and professional Front Desk Associate who will serve as the face of UWM School of Continuing Education for all visitors, responsible for creating a positive first impression.

We are seeking a reliable, outgoing individual with a willingness to learn, the ability to handle multiple tasks, who is able to work independently in a professional environment.

Training will be provided. If you are dedicated, enjoy interacting with people, and have a knack for organizing and executing events, we encourage you to apply and join our dynamic team.

Responsibilities include :

• Greet and assist visitors, ensuring a welcoming and professional environment while managing the front desk area, answering inquiries, and directing visitors appropriately.
• Validate parking for guests.
• Unlock and lock rooms, manage AV equipment, and turn lights on and off.
• Ensure front-line security for the facility, securing the premises upon closing.
• Perform on-site event set-up and clean-up, including basic custodial duties.
• Assist with event planning, set-up, execution, and documentation to meet customer needs and expectations.
• Coordinate with internal departments to facilitate seamless event operations.
• Gather, enter, and maintain accurate event data and records.
• Maintain a clean and organized reception area, ensuring all necessary supplies are stocked.
• Handle administrative tasks such as scheduling, data entry, and communication with clients and staff.
• Provide support to the conference services team in various capacities to ensure the smooth running of events and programs.
• Assist with the creation of promotional materials and resources for events.
• Perform other duties as assigned to ensure a well-maintained and smoothly running conference center.

Minimum Qualifications

• High School Degree or Equivalent
• Two Years relevant professional experience providing administrative, customer service, and / or data entry services
• Two Years’ experience specifically providing customer service or equivalent working with a variety of personalities
• Proficient in Microsoft Office (Word, Excel,) and Outlook and other current web-based software and technologies
• Evidence of excellent communication skills, including telephone and email etiquette

Preferred Qualifications

• Vocational, college or university attendance and / or degree
• Digital data entry (or equivalent) experience entering data into software and / or relational databases
• Experience supervising or leading workers and / or activities of groups in a higher education environment

Application Instructions

UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents.

Applicants must submit : 1) cover letter, 2) resume, and 3) the names and contact information for three professional references .

Your cover letter and resume must address your qualifications, experience, and knowledge as it specifically relates to the minimum and preferred qualifications of the position as well as why you are interested in applying for this position.

In instances where it is not possible to ascertain from a candidate’s application materials whether they meet any of the qualifications, they will be evaluated as not meeting them.

Questions about this position should be directed to Angela Broderick at [email protected].

Application Notes

For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents.

The process is complete when the message Your application has been submitted is displayed and you receive a confirmation number.

Legal Notices

AA / EO Statement

UWM is an AA / EO employer : All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity / expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment.

Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability.

If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 414-229-4463.

This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law.

In certain circumstances, the identities of final candidates and / or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http : / / www.

cleryact.uwm.edu / , or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

To apply, please visit : https : / / jobs.uwm.edu / postings / 39357

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