Senior Product Operations Associate

About ETS :

For more than years, we have amplified products and services based rigorous research and our belief in the power of learning.

Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis® . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint.

Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

ETS is the state testing contractor for the California Assessment System which includes the California Assessment of Student Performance and Progress (CAASPP) and the English Language Proficiency Assessment for California (ELPAC).

We are a dynamic team that likes to have fun and to support each other, as we focus on going the extra mile to provide excellent value and service to our California client.

The Sr. Product Operations Associate is part of the California Project Management Office (PMO) and will have direct responsibility for end-to-end project management for one or more of our California projects using the industry-accepted principles of project management.

The Sr. Product Operations Associate contributes in the creation of the work plan and executes the day-to-day operations for California K- assessments that are developed and administered by ETS, based on the direction provided by the Director of Operational Client Management.

Proximity to the the Sacramento, California office is preferred, though most work in this position can be performed remotely.

For each of their assigned projects, the Sr. Product Operations Associate will work with the project’s manager and key subject matter experts.

In addition to working with internal team members, the position also will develop and maintain successful working relationships with the client at the California Department of Education.

In addition, the role will work directly with the ETS directors on developing and executing strategic improvements to the CA PMO activities.

The ideal candidate will be quick thinking, with an ability to multi-task and shift gears quickly. The ability to absorb knowledge quickly and organizational skills are valued skillsets for this position.

The ideal candidate will have understanding of and proven experience in applying the principles of project management. Possession of a current Project Management Professional certification is preferred.

Primary Responsibilities

End-to-End Product Management & Delivery

• Contributes in the creation of the product work plan and supports execution against the product work plan objectives, including executing projects as assigned
• Works with FCEs (Functional Centers of Excellence) and ETS partners to meet Service Level Agreements (SLAs)
• Identifies operational improvement opportunities to enhance product delivery
• Communicates and collaborates in an effective and clear manner with FCEs / vendors / partners

Contract / SLA Fulfillment

• Provides status updates on day-to-day operations
• Provides support to resolve operational issues
• Executes against SLA’s and KPI’s under the guidance of the Director of Operational Client Management

Financial Management

• Aids in the development of cost estimates for product operations and enhancements
• Tracks product-related expenditures against budget
• Supports attainment of surplus targets by controlling expenses
• Adheres to ethical standards and comply with the laws and regulations applicable to the job function

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