Job Description
Job Description
POSITION SUMMARY :
This position is responsible for supporting selected post-acute Telemedicine programs by running start up processes and day-to-day operations.
Activities include implementing new telemedicine service, supporting continuous process improvement, supporting accounting practices, and generally maintaining weekly and monthly performance management cycles.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Administrative & Operations Support
- Complete technical setup of new programs in technology platforms and supporting administrative systems.
- Partner closely with the Account Managers to ensure client expectations are consistently met.
- Help Sound Physicians central service teams in accounting, IT, legal, HR, etc as needed for client accounts.
- Work with regional telemedicine business and clinical team to identify, design, and implement best practices which ensure smooth communication, capture of necessary data, and optimal clinical and financial performance.
- Identify opportunities in daily workflows and assist the leadership team in problem solving and resolution.
- Maintain system data to ensure accurate operational reporting, e.g. make sure the account level data is kept up to date.
- Provide ongoing technical troubleshooting for live Telemedicine programs.
- Additional projects as assigned.
- Understand, and review for accuracy, regular operations reports for assigned sites. Identify concerning trends and participate in the development and implementation of corrective action plans.
SPECIAL KNOWLEDGE, SKILLS, ABILITIES, AND TRAINING NEEDED :
- Excellent analytical and critical-thinking skills
- Excellent organizational skills, attention to detail, and accuracy
- Excellent written and oral communication skills
- Strong interpersonal skills
- Creative and persistent problem solving ability
- Service oriented attitude (towards both internal and external customers)
- Ability to multi-task and prioritize workload in a fast-paced environment
- Proficiency with Microsoft Office Suite, especially Excel and PowerPoint
EDUCATION / EXPERIENCE :
Education
- Minimum : Bachelor’s Degree in business administration, healthcare administration or similar field
- Preferred : MBA, MHA
Experience
Minimum : 2-3 years’ experience working with healthcare operational management, including working knowledge of the home health industry
OTHER PHYSICAL AND / OR SPECIAL REQUIREMENTS :
- Sitting at desk for up to four hours (w / breaks)
- Working on computer for up to eight hours (w / breaks)
- Ability to work remotely
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