National Accounts Operations Manager

Job Description

Job Description

About us :

JAN-PRO Systems International (JPSI) is a franchisor in the commercial cleaning category. Founded in 1991 and with over 10,000 unit franchisee's the JAN-PRO business is recognized as one of the leading brands in the industry.

JPSI is a part of Empower Brands. Empower Brands was founded in 2022, and encompasses multiple industry-leading brands across commercial and residential services : JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Bumble Roofing, Koala Insulation, Wallaby Windows, Canopy Lawncare and Superior Fence and Rail.

Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success.

Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses.

For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.

Core Responsibilities :

• Leads a team of three or more Account Managers (direct reports)
• Responsible for JAN-PRO franchise support, overseeing national accounts operations and procedures, customer service, new client onboarding, existing account revenue growth, and request for proposal (RFP) responses.
• Process inspections and work orders.
• Manage, support, and develop National Accounts brand operations, sales and account manager team.
• Communicate regularly with brand leadership, support teams and Franchisees
• Supports account growth through exceptional customer service and communication
• Act as a liaison between client and account team, answers questions, escalates issues, resolves payment disputes and manages contracts and renewals
• Assist with projects assigned to assist JAN-PRO's overall company strategy and growth

Qualifications :

• Bachelor's Degree in Business Administration or related field.
• 5+ years of Account Management experience
• Experience supporting billing, collections, payments and proposals
• Experience in franchising is a plus
• Strong organization and administrative abilities
• Ability to lead a small team
• High attention to detail
• Customer relations and support experience
• Excellent written and verbal communication skills

Note :

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.