Welcome to Miles Chevrolet! We believe in hiring great people who love cars and love helping our customers! Our state-of-the-art service department is growing in 2024, and we are looking to add Service Advisors to our team.
If you are looking to make a change, try something new, and want to work in a clean and safe environment with top pay & benefits, apply today.
Pay scale is salary plus commission, from $45,000 / yr to $80,000 / yr, based on individual performance.
Entry level guarantee pay plan is also available.
Here at Miles Chevrolet we strive to provide excellent customer service when handling your car repair services.
Learn about our service departments, view service specials, schedule service online or email us with questions regarding your car care needs.
You will also find a wide selection of parts for your new or used vehicle.
What We Offer
Medical, Dental & Vision Insurance
Life Insurance
Short & Long Term Disability
Flexible Spending Accounts
401K + Match
Paid Vacations
Employee Discounts
Top Pay Plan in Area!
Responsibilities
Greet customers upon entry to the service drive
Communicate with customer to determine the nature of mechanical issues
Obtain accurate customer and vehicle data
Maintain & manage customer's requests regarding all topics concerning their vehicles & warranties
Manage the path of each customer's vehicle throughout the promised time period given
Communicate and update the customer on estimates, approvals & completion of repairs
Establish each customer's payment method & obtain approval of credit, if necessary
Complete closure to the customer at the end of the process
Follow up after customer visit to ensure satisfaction (CSI)
Handle telephone inquiries regarding work in process & appointments
Analyze quality control report to ensure that work is complete as request to reduce comebacks
Establish & maintain good working relationships with customers to encourage repeat & referral business
Ensure that work areas & customer waiting areas are kept clean
All other duties as assigned
Qualifications
Energetic personality with a "can-do" attitude
Ability to read, analyze & interpret technical procedures
Ability to write reports, business correspondence & procedure manuals
Effectively present information & respond to questions from managers & customers
Critical thinking skills
Ability to problem-solve
Basic mathematical skills & reasoning ability
Customer service, computer & organizational skills
Current, valid driver's license & satisfactory MVR
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.