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Automotive Service Advisor

Miles Chevrolet
Decatur, IL, US
$45K-$80K a year
Full-time

Welcome to Miles Chevrolet! We believe in hiring great people who love cars and love helping our customers! Our state-of-the-art service department is growing in 2024, and we are looking to add Service Advisors to our team.

If you are looking to make a change, try something new, and want to work in a clean and safe environment with top pay & benefits, apply today.

Pay scale is salary plus commission, from $45,000 / yr to $80,000 / yr, based on individual performance.

Entry level guarantee pay plan is also available.

Here at Miles Chevrolet we strive to provide excellent customer service when handling your car repair services.

Learn about our service departments, view service specials, schedule service online or email us with questions regarding your car care needs.

You will also find a wide selection of parts for your new or used vehicle.

What We Offer

Medical, Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Flexible Spending Accounts

401K + Match

Paid Vacations

Employee Discounts

Top Pay Plan in Area!

Responsibilities

Greet customers upon entry to the service drive

Communicate with customer to determine the nature of mechanical issues

Obtain accurate customer and vehicle data

Maintain & manage customer's requests regarding all topics concerning their vehicles & warranties

Manage the path of each customer's vehicle throughout the promised time period given

Communicate and update the customer on estimates, approvals & completion of repairs

Establish each customer's payment method & obtain approval of credit, if necessary

Complete closure to the customer at the end of the process

Follow up after customer visit to ensure satisfaction (CSI)

Handle telephone inquiries regarding work in process & appointments

Analyze quality control report to ensure that work is complete as request to reduce comebacks

Establish & maintain good working relationships with customers to encourage repeat & referral business

Ensure that work areas & customer waiting areas are kept clean

All other duties as assigned

Qualifications

Energetic personality with a "can-do" attitude

Ability to read, analyze & interpret technical procedures

Ability to write reports, business correspondence & procedure manuals

Effectively present information & respond to questions from managers & customers

Critical thinking skills

Ability to problem-solve

Basic mathematical skills & reasoning ability

Customer service, computer & organizational skills

Current, valid driver's license & satisfactory MVR

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

10 days ago
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