Application Support Analyst I

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community.

Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one.

No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include :

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor / outdoor café with Wi-Fi

Responsibilities

• Investigate and diagnose incidents to restore a failed IT service as quickly as possible
• Develop relationships with team members in the business and on other technical teams
• Create knowledge articles and business documentation for troubleshooting
• Respond to customer support requests and assist fellow teammates when needed
• Suggest new processes that will help streamline development
• Balance multiple projects and incidents at the same time in a fast-paced environment
• Communicate complex technical issues and solutions in a clear, simple and understandable way

Qualifications

Must Have :

• 2+ years of experience in incident management, requirements gathering and creating documentation throughout all stages of application development
• Strong analytical and problem-solving skills
• Experience in effectively communicating with all levels of internal leadership
• Ability to work collaboratively on a team in a fast paced environment
• On-site attendance
• 11 : 00AM-8 : 00PM

Nice to Have :

• Financial Services or Mortgage industry knowledge and / or experience
• Demonstrated experience working in an agile software development process
• SQL knowledge - understand how to look up data / create joins
• Project management experience
• BS or BA degree in Business, Communications or IT

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