The Admissions Support Center (ASC) specialist, working in a fast paced and dynamic environment, is responsible for supporting PMI's branch campuses by setting appointments for prospective students to discuss their education objectives.
Are you a great listener with a passion for helping others? Do you thrive in a dynamic, customer-focused environment? Look no further! We're excited to announce an opportunity for a Support Center Specialist!
What You'll Do
Connect with Compassion : As a Contact Center Specialist, you'll make and receive calls, engaging with prospective students and their families.
Your empathetic approach will help set appointments.
Be the Voice : You'll be the friendly voice on the other end of the line, answering questions, addressing concerns, and providing helpful solutions.
Your patience and understanding will make a difference!
Stay Informed : You'll stay updated on our latest programs, services, and policies, ensuring you can provide accurate information to callers.
Collaborate : Work closely with our team of call center professionals to continuously improve our customer service.
ESSENTIAL FUNCTIONS
Respond to phone and email inquiries from potential students and schedule appointments to meet with an Admissions Representative.
Reschedule appointments as necessary.
- Maintain campus admissions calendars to ensure appointment accuracy.
- Distribute and mail school and program information to prospective students.
- Maintain computer records of all telephone calls and inquiries received. Add leads into the student contact system.
- Maintain the lead management system for record-keeping and reports.
- Review weekly and monthly reports for all appointments, leads, interviews, and enrollments.
- Distribute bulk mailings to all prospective applicants.
- Contact no-shows to encourage them to reschedule their appointment.
The list of essential functions is not exhaustive and may be supplemented.
MINIMUM QUALIFICATIONS
- A high school diploma or equivalent education is required. Associate or Bachelor's degree preferred.
- Two (2) years of call center, administrative, or customer service experience required.
- Sales or Admissions / Higher Education experience preferred.
- Experience using a contact management database preferred.
- Excellent verbal and written communication skills.
- Any equivalent combination of training, education, or experience that meets the minimum qualifications.
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