Housekeeping Supervisor

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own.

Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars.

Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur.

It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific;

a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space.

Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description

As Housekeeping Supervisor, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

• Consistently offer professional, engaging and friendly service.
• Create a welcoming atmosphere for visitors and guests during their stay
• Maintain a high level of professionalism in all aspects of job performance.
• Guide guests and answer questions as needed
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Supervise the activities and lead a team of Room Attendants to achieve our high standards of cleanliness and luxury
• Assign duties and inspect work to ensure compliance with prescribed standards of cleanliness.
• Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives
• Monitor inventory of cleaning supplies and equipment, report to management any shortage of inventory.
• Respond to guest requests, complaints, and inquiries promptly and professionally.
• Conduct regular inspections of guest rooms and public areas, Room Attendant carts, stairways, Guest Corridors, to ensure compliance with Forbes cleanliness standards and hotel policies.
• Ensure Room Attendants are informed daily about priorities in their section
• Coach and Train Room Attendants, throughout the daily operations, providing feedback to enhance quality of their work
• Handle Guest concerns and react quickly, logging and notifying the proper areas.
• Participate in the talent management process such as training, re-training, coaching, counseling, and disciplinary action.
• Monitorstaff on the proper use of chemicals and equipment.
• Inspect Room Attendants work performance within on a daily basis to ensure the standards and productivity levels are being met and maintained.
• Assist in inspecting all VIP rooms and report their availability to the Front office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendant carts are brought down for stocking.
• Ensure records of daily assignments are completed, signed off and turned into Housekeeping office on time.
• Collaborate with other departments, such as Front Office and Engineering, to ensure seamless guest experiences.
• Report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to engineering.
• Follow through on each work order until completed.
• May be required to clean rooms as business needs or as instructed.
• May assist with taking inventories of Cleaning supplies, Guest Supplies and Linen.
• Sign in and out master keys daily
• Maintain proper usage of cleaning supplies and equipment
• Update and record all cleaned rooms
• Communicate all changes, discrepancies, late check-outs and do not disturb signs to the office team in a timely manner, update room assignments as needed via - Alice device.
• Maintain all brand and quality luxury service standards
• Maintain consistency in accordance to Forbes / LQA and Fairmont standards
• Conduct self-audits of standards and participate in the feedback review of audits.
• Approach all encounters with guests, colleagues and members in a professional and personalized manner
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
• Ensure confidentiality of all guest sensitive information at all times.
• Follow departmental policies, procedures and service standards
• Follow all safety and sanitation policies, including wearing appropriate PPE
• Comply with hotel security, fire, health and safety regulations
• Maintain all housekeeping areas organized and well presented
• Report, turn in all lost and found items in a timely manner according to established procedures.
• Set up and organize workstation with designated supplies and equipment.
• Restock work areas for the next shift as assigned.
• Replenish supplies and equipment as needed during the shift.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Maintain regular and predictable attendance.
• Other duties as assigned

Qualifications

• High School graduate or equivalent is preferred.
• Previous housekeeping experience in luxury environment required
• Previous experience in similar role required
• Excellent communication and organizational skills
• Positive attitude
• Must have a professional image and personality
• Strong interpersonal and problem-solving abilities
• Sense of initiative to surprise and delight guests
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Able to use Microsoft, outlook.
• Committed to delivering a high level of customer service
• Strong guest service orientation required
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to work flexible shifts including weekends and holidays
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Able to communicate both written and verbally.
• Ability to read reports
• Successfully complete the training / certification process for this position.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.

This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers

• Excellent communication skills, must be able to communicate with others effectively
• Good command of the English language.
• Ability to work through situations methodically and logically.
• Ability to respond calmly in busy situations.

Additional Information

What is in it for you :

• Wage : USD $28.00 / hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE / M / F / V / D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated.

Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.