Enhanced Care Management Supervisor/Trainer - Contract*

San Bernardino County is recruiting for an Enhanced Care Management Supervisor / Trainer who develops, implements and monitors the Community Health Workers (CHW) assigned to the Enhanced Care Management Program.

They serve as a lead over CHWs; maintain CHW scope of work, and assist in the selection process for future CHWs. This includes assigning and reviewing work, and providing input on evaluations.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Other duties may include, but are not limited to, the following :

• Trains CHWs on working with special populations, such as children / youth and justice-involved juveniles and adults, and the Departments involved, such as Probation, Children Family Services, and Sheriff’s.
• Works with physicians and other health care professionals to develop a patient care plan. Recommends adjustments to the plan as needed and instructs the CHW navigator on facilitating referrals, appointments, biopsies and insurance paperwork for patients to ensure timely treatment.
• Develops and implements policies and procedures for the program. Ensures compliance with all regulatory agency standards.
• Participates in the development of assessment tools, care management guidelines, pathways and algorithms for care of patients.
• Monitors and evaluates existing and new legislation that relates to the program; revises policies and procedures as needed to reflect changes.

Participates in the long term vision of the program.

• Assists in the analysis and synthesis of outcome and reports to identify gaps in care and implement process improvement.
• Assesses the health status of patients in the program; conducts initial assessment interviews and screenings; monitors patient’s treatment and track outcomes and relevant data through automated or manual systems.
• Coordinates quality assurance and performance improvement initiatives related to the program. Works with the Managed Care Plans to resolve program issues and improve services provided.

The Enhanced Care Management (ECM) benefit is a foundational component of CalAIM. ECM is a whole-person, interdisciplinary approach to comprehensive care management that addresses the clinical and non-clinical needs of high-cost, high-need managed care members through systematic coordination of services that is community-based, interdisciplinary, high-touch, and person-centered.

The ECM program is a collaboration between the following departments : Arrowhead Regional Medical Center, Department of Behavioral Health, Department of Public Health, Sheriff's, and Probation.

The contract position receives the following benefits :

• Holiday leave
• Sick leave
• Vacation leave
• Participation in the County's PST retirement system
• Eligible to participate in the County's 457(b) Salary Savings Plan
• Eligible to participate in the Dependent Care Assistance Plan
• Eligible to participate in the Flexible Spending Account

CONDITIONS OF EMPLOYMENT

Appointment : This is a contract position which does not obtain status as a regular County employee. Working as a contract employee does not preclude you from applying and competing for Regular positions within the County (Refer to the County of San Bernardino website for current open recruitments).

Pre-Employment Process : Applicants selected for these positions must pass a background investigation which includes drug testing, fingerprinting, and verification of employment history.

Work schedule : The work schedule is approximately 40 hours per week.

Travel : Travel throughout the County may be required. At the time of hire, reliable transportation, a valid California Class C driver license and proof of automobile liability insurance is required for the individual providing the transportation.

Mileage reimbursement is available.

Please note : San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Candidates must meet one of the following options :

OPTION 1

• Certification : Certified Community Health Worker, with two (2) years post-certificate experience in a behavioral health, social services, or healthcare setting
• AND-
• Experience : One (1) year as a lead worker, lead trainer, or full-scope supervisor in a population health management, whole person care, or enhanced care management program.
• OR -

OPTION 2

• License : A current, non-expired healthcare professional license. Accepted licenses : Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, Licensed Professional Clinical Counselor, Registered Nurse, or Licensed Vocational Nurse.
• AND-
• Experience : One (1) year post-licensure experience in a population health management, whole person care, or enhanced care management program and one (1) year as a lead worker in this role.

Candidates with experience in population health management, whole person care, or enhanced care management programs are highly desirable and encouraged to apply.

Application Procedure : Applications will be accepted until a sufficient number of qualified applications are received. To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible.

Resumes will not be accepted in lieu of the application and / or supplemental questionnaire.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline.

Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline.

Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and / or print these for your records.

Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627.

Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current;

it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

EEO / ADA : San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation : If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference : Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points.

Click HERE for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process.

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