Associate Client Director, Customer Success - Walmart Center of Excellence

Company Description

Reference ID : REFID827219

Location : Hybrid but must be based in NW Arkansas area (Bentonville, Rogers, Fayetteville, Springdale) with the ability to work on-site in a client office 2-3 days a week

Job Description

As a Customer Success Insights leader on NIQ's Walmart Center of Excellence, you are responsible for owning and growing NIQ's engagement with our client's by serving as a strategic consultant, thought leader, and insights-oriented business advisor.

This includes driving timely outcomes and client value through data and analytics and managing client relationships to mutually beneficial outcomes which drive the overall customer experience and elevate NIQ's performance.

This role has deep knowledge of the retail industry in addition to the customer's business and industry that enables you to identify new opportunities for NIQ to drive value.

Works successfully across a matrixed organization structure, fully leveraging the service model. Additionally, this role will be responsible for the growth and development of a team of analytic associates.

At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business.

When you join the NielsenIQ team, you're signing up for an experience that requires flexibility, curiosity, and passion.

Responsibilities

• Lead and develop a team of analytics associates
• Partner with customers to set objectives that drive business impact / maximum value
• Understand the industry and issues a customer is facing
• Build and maintain enduring relationships and deep expertise
• Understand client structure and organization to enable service strategy
• Leverage NielsenIQ solutions and apply industry knowledge
• Conduct issue-based analyses with clear insights and actionable recommendations
• Drive thought leadership with customers, leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate to sales partners
• Facilitate clear day-to-day communications with customers, demonstrate empathy
• Ensure on-time delivery of solutions to achieve forecasted revenue on time
• Ensure deliverables are outcome-focused and connected to business objectives
• Work with internal partners to ensure timely delivery of monthly data and reporting

Qualifications

Are you a strong leader with a passion for driving client impact? Are you flexible and able to easily adapt to a dynamic work environment?

Can you tell a story that captures the audience and brings them along your journey? Can you work collaboratively as part of a remote team within a dynamic and challenging environment while maintaining high standards?

Do you have experience in working with complex client relationships and client issue resolution? Do you have a can-do attitude, maintaining positivity in challenging situations?

• College / University Undergraduate or Master's Degree
• 7+ years of relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods
• Strong analytics & insights, with experience in revenue management (price & promotions), forecasting, and regression modeling
• Prior experience with NielsenIQ data (Retail Measurement, Panel), applications and platforms (Connect, AOD, CASE)
• Effective in senior-level communications, influencing & negotiation
• Mission-driven and passionate about serving a purpose
• Excellent awareness of market conditions and client business environment skills with a track record of predictability and consistency
• Highly proficient in Microsoft Office, experience with BI a plus (PowerBI, Tableau)

Additional Information

Describe your perks and culture

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.

We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center : https : / / nielseniq.

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