Job Description
Position : Manager
Department : Operations
Reports to : Regional Manager
Job Accountabilities : To oversee the complete operations of the restaurant. To ensure high standards of customer service and profitability while strictly adhering to the policies and procedures of Restaurants Inc.
ESSENTIAL DUTIES :
- Supervise shift operations and assistant managers / supervisors.
- Supervise shift operations.
- Complete opening and closing duties.
- Strictly follow company cash handling procedures.
- Manage overall restaurant budget.
- Promptly and professionally handle guest comments.
- Communicate all employee issues / complaints to management team through manager log and / or emails.
- On going employee development using One-On-Ones.
- Performance Reviews on an ongoing basis.
- Follow and understand company procedures at all times including crisis situations.
OTHER DUTIES :
- Maintain performance standards and motivates team through positive role modeling
- Adhere to all Best Practices.
- Departmental responsibilities, (i.e. Supervisor, Service Manager, Chef see job expectations).
- Interview, hire and train personnel-ongoing.
- Practice safe food handling procedures and enforce safety procedures in restaurant.
- Understand and report Workers' Compensation and General Liability Claims using proper procedures.
- On going completion of Projects as assigned.
- Conduct orientations as needed.
- Required to make appropriate decisions in a fast paced environment. (Assign breaks, side work & stations).
- Other functions assigned by management.
Job qualifications : Experience :
Experience :
- Minimum of 3 years working in restaurant environment.
- Minimum of 1 year General Manager experience preferred.
Knowledge, Skills, and Ability :
- Ability to be self-starter.
- Strong interpersonal skills.
- Strong organizational skills.
Physical Requirements :
- 100% Walk and stand.
- 90% Communicate with patrons and staff.
- 50% Operate cash register and POS / TMX system and cash handling.
- 25% Reach, bend, stoop, wipe, and lift up to 50 pounds.
Education :
Degree preferred.
Employees are held accountable for all duties of this job.
Note : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
Revision Date : January 1, 2003
PI245964761
26 days ago