Associate Relations Analyst

Summary of Job Description :

The Associate Relations Analyst position is responsible for leading investigations to resolve basic associate complaints or concerns in collaboration with FHR management.

This position conducts and completes the investigation and communicates with FHR management on the status of the investigation and remedial actions.

The Associate Relations Analyst accurately assesses risk and liability in each case and documents findings in the EthicsPoint database.

Responsibilities

Responds to and leads the investigation to resolve associate complaints and concerns, collaborating and consulting more complex issues with management.

Conducts and completes the investigation thoroughly.

• Conducts investigations in a timely manner. Effectively plans investigations, communicates status updates and collaborates with management and Operations on remedial actions to be a trusted business partner.
• Effectively document the investigation. Maintains accurate records in compliance with company procedures. Ensures data in case management system is thorough and up to date.
• Accurately assess risk and liability in each case. Resolves associate relations concerns following federal and state laws and company policies through effective interaction with associates, Operations leaders and management.
• Facilitates periodic and quarterly AR trends with Operations leaders for assigned regions.
• Participates in special projects, training or other assignments as required.

Requirements :

• Bachelor's degree in HR or related field required
• Minimum three years of experience in HR related to associate relations issues, preferably in a retail / hospitality operations environment
• Must be available for alternative work week schedules, including weekends and non-business hours
• Successful completion of annual store training

Pay Range : P2 : $33.00 - $46.50 / Hour

Within the range, individual pay is determined using various factors, including work location and experience.

Panda Strong since 1983 :

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives.

Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.

You're wanted here :

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness.

We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex / gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status.

Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations.

If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at [email protected].

ADA Statement :

While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time.

Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy.

Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers.

Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts / difficult situations.

Panda Strong since 1983 :

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives.

Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.

You're wanted here :

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness.

We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex / gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status.

Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations.

If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at [email protected].

How we reward you :

• Free meals at work
• Generous compensation package with bonus opportunities
• Discounts at theme parks, gym memberships, and much more
• Full medical, dental, and vision insurance
• 401K with company match
• Paid time off and paid holidays
• On-going career and leadership development, including comprehensive training
• Continuous education assistance and scholarships
• Lucrative associate referral bonus
• Income protection including Disability, Life, and AD&D insurance
• Pre-Tax Dependent Care Flexible Spending Account

Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.