Regional Audio Visual Manager.

Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other.

In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Regional AV Manager

The Regional AV Manager oversees all services used to deliver technology to our customers & associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, & lighting for different types of meetings & events throughout Convenes NYC region.

The Regional AV Manager works closely with the teams to deliver an excellent meeting, conference, & working experience.

The Regional AV Manager oversees Technology Managers, AV Supervisors, & AV Operations Specialists in supporting / executing customer needs & helps to manage, train, & lead the teams in personal, technical, & career development / training.

The person in this role will also work directly with the sales & event teams to deliver excellent client experiences.

What Youll Do :

People Management, Training & Development :

• Day-to-day management of the AV Specialists & Managers in the NYC region
• Oversight of the AV Operation Specialist(AVOS) Pool for development road mapping & adherence to training standards.
• Oversight of the AVOS Convene Certification process for all relevant On The Job Training Modules.
• Interview & hire prospective candidates for all positions in the department using targeted selection.
• Participate in employee appraisals.
• Cross-train in other conference center-related areas.
• Assist with developing a healthy employee relations climate, including employee motivation & coaching.
• Participate in collaborative project efforts with both the technology team & other departments
• Stay current on industry trends in special events / meetings through benchmarking, trade publications, competitive shopping, & special event conferences.
• Review all departmental SOPs quarterly & update them as needed.

Operations Management :

• Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels
• Management / troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems, & hardware both in-house & client systems
• Evaluation & troubleshooting personal computer hardware & software, peripheral devices, mobile devices, & network component problems
• Preprogram coordination with client ensuring that all of their technological needs are met & in place for their arrival
• Ensure that booking guidelines are followed & that all leaders are maximizing space & revenue through audits & the weekly program execution order meetings
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, & vendors
• Attend PEO, Pre-Con, & pre-production meetings as needed
• Direct day-to-day support of Technology Managers including financial management and scheduling
• Create weekly schedules for Technology Specialists & coordinate with various properties to share resources
• Delegate tasks to other Technology Managers, Supervisors, & Specialists

Customer Service :

• Make personal contact & maintain positive relationships with clients & assist with any reasonable requests during programs.
• Interact with Sales & Production teams to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting / event.
• Liaise with the AV Sales organization to identify impactful opportunities for cross departmental collaboration in support of the Client.
• Prepare & follow-up on all sales quotes using revenue maximization techniques in accordance with Convene standard operating procedures.
• Assist in any areas of daily operation.

Administrative :

• Responsible for weekly financial reporting of client programs, tracking labor hours / dollar amounts, as well as spending.
• Direct oversight & ownership, alongside the Area Directors of Operations & GMs, of all property P&L responsibilities.
• Responsible for Vendor management including, but not limited to, labor procurement, equipment rental, & relationship management with all vendors.
• Weekly auditing of aging reports from Vendors to ensure all properties within the region are in good standing.
• Participate in the annual budgeting process for Regional properties.
• Completion of weekly / monthly status reports for the region in tandem with the Area Directors of Operations.
• Maintain & uphold Convenes cultural standards.
• Perform other duties as requested by management.
• Show initiative & proactive drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

Physical Requirements :

• Flexible, long, & weekend hours sometimes required
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time
• Ability to climb & work on a ladder for lengthy periods of time

What We Look For :

• 7+ years of progressive IT & AV experience
• 5+ years experience in managing IT & AV equipment with live events
• Knowledge of computer networking / maintenance & software systems
• 5+ years experience leading team members
• Hospitality & customer service experience required
• Extensive knowledge of audiovisual equipment including analog / digital audio mixers, wireless microphone systems, seamless video switchers, & projectors / displays
• Possess a basic understanding of Crestron hardware / functionality & other control systems
• Basic knowledge of data networking principles, architecture, & applications
• Salesforce & CRM knowledge
• Experience in the basic installation, configuration, operation, & administration of operating systems, applications & hardware for Macs, PCs, LANs, servers
• Proficient in Microsoft Office, Google, & Apple iWorks suite of business applications
• Ability to lead & manage other team members over a geographic area while working effectively with both internal & external clients
• Experiencing supporting P&L management & budgeting processes with input from other Area & Regional Leaders
• Bachelors Degree preferred

Compensation :

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job.

Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary :

Salary Min : $110,000 Salary Max : $125,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location.

Individual pay is based on skills, experience & other relevant factors.

Who We Are :

Convene is a global lifestyle hospitality company that designs & operates premium meeting, event, & flexible office spaces.

It is the largest single provider of dedicated meeting & event venues in the U.S. & U.K. with a network of 37 locations across nine cities;

Convenes portfolio of brands includes es, Club 75, & the by Convene label for bespoke locations in partnership with other organizations.

With a combined 44 years of experience, Convene brands bring hospitality & lifestyle into traditional commercial real estate assets, partnering with the industrys top landlords to deliver increased building value while also creating premium experiences for tenants.

The company counts Ares & RXR Realty among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes and a Best Workplace by Inc.

magazine, Fortune magazine, and Built In. Learn more at

Were Here For You :

At Convene, youll receive :

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• 401K plan with company matching
• Professional development support
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team & the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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