Patient Scheduler - Call Center

Are you a fast learner, dedicated to the pursuit of excellent customer service? Do you have great people skills and can handle multiple tasks?

Are you pursuing a career in healthcare? If so, we are looking for you to join our team! This is a great entry level position.

Starting at $16.50 / hr

Responsibilities include, but are not limited to :

• Answering and documenting incoming phone calls.
• Ability to work in a high-volume call center environment.
• Scheduling and confirming Patient’s appointments, providing preparation instructions.
• Ability to learn new concepts and information effectively.
• Verifying correct coding / eligibility for patient charts.
• Responding to email correspondences in a timely manner.
• Request and enter prior authorization documentation from healthcare providers
• Prepping patient charts, obtaining resident MD approval.
• Demonstrates customer service excellence consistently. Ability to prioritize appointments, stay organized, ensuring excellent patient experience and care.
• Ability to meet the performance goals established for the position in the areas of : Key Performance Indicators, member satisfaction and attendance

Qualifications :

• High school Diploma or higher
• Aptitude for quickly learning and navigating new technology systems and applications.
• Customer service experience
• Spanish speaking is a plus.
• Familiar with insurance verification; including HMO / PPO plans, CPT codes, and ICD 10 (preferred).
• Willingness to learn and understanding clinical information obtained and can explain clinical information to both patient and / or provider
• Communicate and collaborate with team-members and providers to resolve issues, using clear, simple language to ensure understanding
• Effective oral and written communication skills.
• Action-oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Able to work, communicate and collaborate with others effectively and efficiently.
• Demonstrates self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and opportunities for growth and development.
• Can quickly find common ground and solve problems for the good of all.

Job Type : Full-time 8am - 5pm Mon - Fri, and rotating Saturdays

A little about us :

Centrelake Imaging is a full-service, digital radiology network in Southern California. Our practice was founded in 2006, by a team of medical practitioners focused on delivering high quality and affordable diagnostic imaging services including vascular and interventional procedures.

We pride ourselves on our continuous efforts in building our reputation of exceptional patient care. This dedication is supported by our use of advanced technology, coupled with the skills and expertise of highly qualified radiology professionals.

Centrelake is looking for highly motivated, customer service-oriented team members who are committed to the continual pursuit of growth and professional development.