CUSTOMER SVC/DEPT MANAGER ON DECK

Complete a 4-12 week program (internal 4-6, external 8-12) in preparation of being assigned a department manager position.

Travel within the division to train and provide relief. Create an outstanding customer experience through exceptional service.

Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and monitor / control all established quality assurance standards.

Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Customer Service operations.

Embrace full, fresh & friendly and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Collaborate with associates and promote teamwork to help achieve company / store goals
• Establish performance goals for department and empower associates to meet or exceed targets
• Develop adequate scheduling to manage customer volume throughout hours of operation
• Adhere to all local, state and federal laws, company guidelines, and food safety regulations
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions; stay current on present, future, and seasonal ads
• Prepare and submit seasonal critiques for the sales and merchandising supervisor, implement period promotional plan for department
• Maintain an awareness of inventory / stocking conditions; note any discrepancies in inventory
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan, organize and supervise the inventory process; monitor / control expenses for the department
• Train department associates on inventory / stocking and Computer Assisted Ordering (CAO)
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained; reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• Excellent oral / written communication skills
• Ability to handle stressful situations
• Basic math skills (., counting, addition, and subtraction)

Desired

• High School Diploma or GED
30+ days ago