Complimentary Services Host-Hostess

Greeting and escorting guests to tables in the Comp Services Area, maintaining a courteous and efficient operation of the dining area to ensure guest satisfaction.

Ensure guests are registered guests of the hotel or paying patrons for Comp Services.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE :

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
• High school diploma.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Meet and greet guests in a friendly and courteous manner as they arrive
• Ensure guests are registered guests of the hotel or paying patrons for Comp Services based on operating procedures
• Create the best possible memorable experience for the guest
• Cater to guests who may require extra attention; e.g. children, elderly
• Provide guests with product details, such as menu items and description as well as alternatives available for food allergies
• Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Keeps customer count, as well as tracks table availability.
• Promptly answers questions and responds appropriately to the needs in a friendly and professional manner.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency pUtilizes protective equipment where required.
• Reports unsafe conditions to supervisor / manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor / manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Personnel when needed to ensure optimal service to guests.
• Perform any related duties as requested by supervisor / manager.
30+ days ago