Greeting and escorting guests to tables in the Comp Services Area, maintaining a courteous and efficient operation of the dining area to ensure guest satisfaction.
Ensure guests are registered guests of the hotel or paying patrons for Comp Services.
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE :
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
- High school diploma.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Meet and greet guests in a friendly and courteous manner as they arrive
- Ensure guests are registered guests of the hotel or paying patrons for Comp Services based on operating procedures
- Create the best possible memorable experience for the guest
- Cater to guests who may require extra attention; e.g. children, elderly
- Provide guests with product details, such as menu items and description as well as alternatives available for food allergies
- Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
- Keeps customer count, as well as tracks table availability.
- Promptly answers questions and responds appropriately to the needs in a friendly and professional manner.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency pUtilizes protective equipment where required.
- Reports unsafe conditions to supervisor / manager.
- Reports accidents, injuries, near-misses, property damage or loss to supervisor / manager.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Personnel when needed to ensure optimal service to guests.
- Perform any related duties as requested by supervisor / manager.
30+ days ago