Service Desk Support Specialist

Description

Job Responsibilities

• Monitoring telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
• Maintaining written documentation on each call; escalating complex problems to the next level of support as required by documented procedures.
• Responding to inquiries and requests for assistance with organization's computer systems or PCs; resolving customer inquiries for one or more products or services.
• Utilizing new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
• Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
• Must be able to effectively communicate with employees to ensure technological requirements are fulfilled.
• Must be able to sit and stand for long periods of time.
• Must be able to bend, kneel, reach and crawl under desks to install PCs.
• Must be able to lift 20 lbs. unassisted.

Job Qualifications

• High School Diploma or equivalent required.
• Degree or Diploma in a Computer related field preferred.
• 2 years - Experience within a technical service call center environment is required.
• ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Working knowledge of Windows Operating Systems required.

Job Specific Requirements :

Preferred Skills :

Number of Openings Available :

Worker Type : Employee

Employee

Company :

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements :

BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made.

BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies / Notices may be found by reviewing the following page :

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity.

All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR / Talent Acquisition will not be considered.

No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Tobacco-Free Hiring Statement

To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits.

A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community.

All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco / nicotine test.

An individual whose post offer screening result is positive for illegal drugs or tobacco / nicotine and / or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

Resources to help individuals discontinue the use of tobacco / nicotine products include smokefree.gov or 1-800-QUIT-NOW.