Remote Bilingual Pharmacy Technician

Job Description

Insight Global is seeing a Remote Certified Pharmacy Technician who is Spanish-Speaking to support a healthcare startup client on a 6-mos contract to perm assignment.

Under the supervision of a Pharmacist Team Lead and Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms.

These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities.

In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing and mailing letters, and other assigned duties.

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

Requirements :

• Certified or Licensed Pharmacy Technician
• 2+ years of RETAIL pharmacy experience
• Experience with high-volume outbound adherence calls
• Familiar with Adherence calls to patients
• Familiar with MTM calls to patients
• Bilingual in Spanish and English (OR Russian / English OR Vietnamese / English)
• Must come from a retail pharmacy or from a remote pharmacy background
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
• A team player mindset with the ability to work independently
• Ability to work 40 hours / week (Monday-Saturday until 9am-6pm Pacific Time)

Nice to Have Skills & Experience

Remote experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.