Job Description
Job Description
Position Title : Assistant Solution Manager
Department : Client Services
Reports to : Supervisor Solution Management
Objectives :
The Assistant Solution Manager provides assistance to our team of Solution Managers, clients and business partners. Responsibilities include but are not limited to assisting with the development of critical front end internal and external resource materials for our clients during their renewal and onboarding periods;
including our system Setup Guides and enrollment materials within the expected timeframes provided to our clients. Assistant Solution Managers provide an added layer of efficiency to the renewal and onboarding process and provide excellent customer service through timely and accurate completion of all job responsibilities in support of our team of Solution Managers, clients and business partners.
Major Responsibilities :
- Exercise critical thinking when performing job duties (this will be imperative while performing tasks which you are responsible and beneficial for career growth)
- Provide support to our team of Solution Managers by displaying initiative and critical thinking in order to deliver solutions to our clients and business partners
- Process transactions in Benefitfirst as related to specific tasks in support of our clients and business partners
- Back-up Customer Care Center Phone Support
- Perform other duties as assigned
Primary Functions :
- Provide assistance and support to our team of Solution Managers, clients and business partners
- The development of client renewal materials including system Setup Guides & COBRA enrollment packets
- Provide technical support on how to use Benefitfirst to our clients & answer benefit questions when service is offered
- Provide excellent customer service through timely & accurate completion of all job responsibilities
- Add a layer of efficiency to the onboarding & renewal process
- Develop expertise in using Benefitfirst
- Display a sense of urgency for monitoring the Onboarding & Renewal Timelines
- Provide excellence in customer service to our clients
- Display initiative to develop skills and knowledge that will position you as a future Solution Manager candidate.
Working Conditions & Physical Requirements :
- Normal office environment.
- Prolonged computer work daily.
- Some lifting may be required to move equipment, files & supplies.
Education & Experience :
High school diploma or equivalent work experience in human resources, insurance or financial services.
Powered by JazzHR
sR8MnxVtxa
Assistant Solution Manager
The Assistant Solution Manager provides assistance to our team of Solution Managers, clients and business partners. Assistant Solution Managers provide an added layer of efficiency to the renewal and onboarding process and provide excellent customer service through timely and accurate completion of ...
Assistant Project Manager
Strong leadership to oversees multiple project paths and goals working with Project Managers to implement project goals. ...
Assistant Solution Manager
Position Title: Assistant Solution Manager Department: Client Services Reports to: Supervisor Solution Management Objectives: The Assistant Solution Manager provides assistance to our team of Solution Managers, clients and business partners. Major Responsibilities: • Exercise critical thinking...
Security Advisory Project Manager - WFH
Security Advisory Project Manager. Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing. Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program cha...
Carolina Tennis Center Operations Manager
Carolina Tennis Center Operations Manager. Reports to the Associate Athletics Director for Event Operations, this position manages all indoor and outdoor tennis operations for non-athletics events including identifying revenue opportunities, execution of non-athletics events (tournaments, exhibition...
Executive Assistant (Entry Level) (Remote)
D Aceto Services LLC is seeking a motivated and detail-oriented Entry-Level Executive Assistant to join our remote team. In this role, you will provide essential support to executive team members, helping to streamline operations and enhance productivity. This position is ideal for individuals looki...
Security Solutions Architect - Southeast
QualysSecurity SolutionsArchitect-Enterprise Post-Sales -Southeast. As a Qualys Security Solutions Architect, serve as a trusted advisor to customers by providing critical insights and education on asset and vulnerability management, patching, threat detection and response, compliance, and cloud and...
International Account Manager
This position is in our Charleston SC Branch and includes travel ****.Work hard, play hard across the globe.Be part of our future, have a voice, learn and share your knowledge.Most of all have fun whilst you drive your career.CaroTrans is one of the leading freight consolidators specializing in glob...
Account Manager - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...
Mechanical Operations Manager
Mechanical Operations Managers are also responsible for administrative operations such as scheduling staff and ensuring compliance with appropriate laws and policies, which includes OSHA safety. Stars and Strikes Bowling Entertainment Center is seeking an experienced Mechanical Operations Manager wh...