Rapid Response Team Member

Job Description

Job Description

SUMMARY : This position is responsible for monitoring the building, welcoming residents and visitors, following facility policies and protocols, and being a helpful resource for residents, staff, and visitors.

DUTIES AND RESPONSIBILITIES - Position and Facility Dependent :

• Monitors inflow and outflow of residents, staff, and visitors.
• Answers incoming telephone calls, determines purpose of caller(s), and forwards calls to appropriate staff member or department.
• Answers questions about organization and provides callers with address, directions, and other information.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Conducts walk-throughs of the building and reports any incidents or issues.
• Serves as a resource for residents, staff, and visitors related to facility operations.
• Participate in initial incident assessments to understand the scope, scale, and impact of the crisis, and report back to the Rapid Response Team Leader.
• Maintains client confidentiality by not disclosing or affirming client whereabouts or presence at facility.
• Work closely with other RRT members and departments to ensure the efficient flow of information, resources, and personnel.
• Communicates with staff and other team members using Teams.
• Files and stores documents as needed.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES :

This job has no supervisory responsibilities.

QUALIFICATIONS :

• High school diploma or general education degree (GED), or one to three months related experience and / or training, or equivalent combination of education and experience.
• Computer skills required : Microsoft Suite (Teams, Outlook) and typing skills (30wpm).
• Other skills required :

o Aptitude for working in a process oriented, detail focused atmosphere.

o Excellent interpersonal, oral, and written communication skills.

o Ability to professionally communicate both internally and externally.

o Ability to work independently.

o Adapt well to change.

o Multitask and prioritize responsibilities.

o Bilingual English / Spanish preferred.

o Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

o Ability to apply common sense understanding to carry out detailed written or oral instructions

o Ability to deal with problems involving a few concrete variables in standardized situations.

Multiple Shifts

Varied shifts depending on location