Customer Support ManagerVirtualVocations • Dorchester, Massachusetts, United States
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Customer Support Manager
VirtualVocations • Dorchester, Massachusetts, United States
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A company is looking for a Customer Support Manager to lead a technical support team for IBM B2B Integrator.
Key Responsibilities
Manage a technical support team to provide best-in-class support for IBM B2B Integrator
Set clear objectives and improve standards and procedures within the team
Lead customer escalations and collaborate cross-functionally to resolve issues
Required Qualifications
At least 7 years of experience in software technical support, preferably leading an Enterprise technical support team
Proven team leadership and crisis management experience in a technical support environment
Advanced knowledge of IBM B2B Integrator and utilized platforms
Solid knowledge of containerization, including OCP, Kubernetes, and Docker
Knowledge of Salesforce, Cloud, SaaS deployments, Office 365, and Jira
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Customer Support Manager • Dorchester, Massachusetts, United States
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