Job Description
Job Description
BASELINE FITNESS
Job Description
Job Title : Manager In Training
Reports to : Club Manager
Status : Full Time / Non-Exempt
Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.
Essential Duties and Responsibilities
- Assist in member service oversight making sure all staff are always providing great customer experience.
- Very involved in all front desk related tasks
- Greet / meet potential members and provide gym tour
- Assist to facilitate member service issues and questions.
- Provide backup support to Club Manager as needed.
- Assist overseeing cleanliness and appearance of gym
- Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
- Assist in ordering supplies, keeping inventory and tracking reports as needed.
Essential Behavior Requirements
- Customer Service : communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
- Listening : actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
- Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations;
seeks additional assistance when needed.
Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
Minimum Qualifications
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift up to 50 lbs less than 30% of the time
Other
- Employee Recognition Program
- Advancement Opportunities : The MIT position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager.
Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills.
MIT who successfully complete the MIT program, would then move into a Club Manager position.
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
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