Host/Hostess

Job Details

Description

Named one of Travel + Leisure’s Best Date Spots in America , Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star.

Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards.

Castaway has received various notable accolades, including being named one of the top Most Romantic Restaurants in LA by Thrillist, LA Weekly, Gayot, Yelp, Open Table and NBC.

Our mission at Castaway is to always innovate and consistently deliver a 5 star experience for our teams, guests, and community.

SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member!

Job Summary :

The Host / Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave.

They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships.

Pay : $15 - $17 / hour

Top-notch Benefits :

Not only do you get to share your passion and abilities with the company and our guests, but we offer a variety of opportunities and benefits to our team members as well :

• 24 hours paid Sick Time renewed yearly
• Management Referral Program with up to a $4,000 payout for qualifying management positions
• Employee Meals Free meal for every eight-hour shift
• Employee Assistance Program (EAP) to assist with work life balance
• Paid vacation starting at 2 weeks per year
• Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company’s values.
• Numerous opportunities for growth and advancement

Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time Off

Essential Duties :

• Maintain a professional image and a neat, clean, and cheerful nature.
• Answer telephone promptly and respond to questions accordingly.
• Greet guests upon arrival and assist guests while on a waiting list.
• Inform manager on duty of waiting list and the waiting period for guests.
• Maintain track of reservations as specified in Training Handbook.
• Inform manager on duty of any problems and take fast action when necessary.
• Bid farewell to guests as they leave and ensure everything was outstanding. Invite guests to return.
• Perform shift change / closing duties before leaving.
• Keep front area clean and Retail Organized
• Inspect restroom every fifteen minutes.
• Restock necessary supplies and bring all areas up to standard.
• Must wear approved manufacturer certified slip resistant or non-slip shoes at all times while working
• Participate in and pass alcohol awareness and safety training classes and food safety training.

Experience :

1 2 years similar experience preferred.

Required Skills :

• Excellent communication skills
• Must be able to pass host / hostess training and validation
• Must be neatly dressed and well-groomed in clean Company uniforms at all times.
• Must be able to operate P.O.S. computer, make change correctly, and make credit card transactions.
• Adherence to all Company and Safety Policies and Procedures.
• Must be able to clearly and effectively communicate in English.

Physical Demands :

Must be able to walk and stand for hours at a time. Lift and carry up to 10-30lbs.

Disclaimer :

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Qualifications

Education

Required

High School or better.