Admin - US - Customer Service Rep 3

Innova Solutions is immediately hiring a Customer Service specialist.

• Role : Full-time : Contract
• Job Title : Customer Service Specialist.
• Job Type : 12+ Months Contract with possible extension
• Location : 6001 Premier Parkway Saint Peters, MO 63376 - Hybrid - 4-6 weeks in office training before moving to remote work

As a Customer Service specialist. Your duties :

• Resolve customers’ service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim / order assistance.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken that are concise, and easy-to-read.

4. Ability to multi-task between different phone and email queues

Schedule : Mon-Fri 6 : 45 am-5 pm CST, flexible within this time window 8.5-hour shift, 8-hour shift with 30 min lunch

During training 8 am-4 : 30 CST

Overtime hours- backlog, voluntary OT first then mandatory based on volume, capped at an hour per day for work-life balance.

Currently three 1-hour OT days a week. OT can be worked anytime outside standard working hours, any time between 5 : 30 am-10 : 00 pm CST

Skills and Competencies :

1. Customer Centric and Customer Relationship Management

2. Product Knowledge and Application

3. Solution Focused

4. Resiliency & Agility Someone who is focused on creating and starting a career, driven in the fact that they want to grow in the company.

Self-starter, ability to drive and focus. Remote position.

Training period

Min 4-6 weeks in office training, leadership determination of when a rep has shown ability to self-manage and maintain work level,

High school would work BS is highly preferred.

AY RANGE AND BENEFITS :

Pay Range* : $19-$22 per hour.

The pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits (based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).